Darrel Neuman
Kingsville
Summary
I am a retired Automotive Quality Manager looking to use my skills from over 30 years experience to provide supplemental income for myself in a remote work position. Extensive experience with Quality documentation including PPAP would allow me to assist in the development or review of such documentation.
At Peterson Spring, I spearheaded quality management initiatives, enhancing product reliability and customer satisfaction by over 30%. Leveraging my expertise in internal auditing and a strong analytical mindset, I led teams towards operational excellence, fostering a culture of continuous improvement and collaboration. My approach not only streamlined processes but also significantly reduced product defects.
Overview
2019
2019
years of professional experience
Work History
Quality Manager
Peterson Spring
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Promoted a proactive approach to risk management within the organization, mitigating potential concerns before they escalated into larger issues.
- Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Calibrated instruments and scales in production area and quality lab.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Mentored junior staff members in quality management principles, fostering professional growth among team members.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
- Devised specifications for processes.
- Developed and deployed production control plans and created work instructions and procedures.
- Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
- Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
- Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Fostered culture of quality awareness and continuous improvement across organization.
- Enhanced customer satisfaction by ensuring products consistently met or exceeded quality expectations.
- Initiated feedback loop with customers to gather insights on product quality, driving strategic improvements.
- Enhanced product quality and reduced customer complaints by leading team in implementing rigorous testing protocols.
- Conducted regular training sessions for staff on quality standards and compliance requirements, bolstering overall quality awareness.
- Collaborated with procurement to assess and improve quality of raw materials, impacting product reliability positively.
- Implemented risk management framework to proactively address potential quality issues before they affected production.
- Oversaw successful completion of external audits with no major non-conformances identified.
- Developed comprehensive quality assurance documentation to streamline audit process, ensuring adherence to industry standards.
- Led cross-functional teams in root cause analysis, identifying and rectifying sources of quality deviation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Quality Manager
Prince Metal Products
03.2016 - 05.2018
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Education
Certificate Of Technical Studies - Quality Control / Assurance
St. Clair College of Applied Arts And Technology
Windsor, None08.1996
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Quality processes
- Document management
- SOP development
- Continuous improvement
- Quality training
- Quality planning
- Quality metrics
- Total quality management
- Product inspection
- Statistical analysis skills
- Document control
- Team Training
- First-article inspection
- Customer satisfaction
- Failure mode and effects analysis
- Analytical mindset
- Measurement system analysis
- Operational excellence
- Gage R&R studies
- Issue resolution
- Preventive actions
- Control plan development
- Operation Monitoring
- Documentation control
- Excellent researching skills
- Operational improvements
- Process capability analysis
- Problem-solving
- SOP review
- Statistical process control
- Mastery of quality processes
- Decision-making
- Team leadership
- Problem resolution
- Problem-solving abilities
- Process improvement
- Administration and reporting
- Teamwork and collaboration
- Customer service
- Team development
- Computer skills
- Interpersonal relations
- Employee development
- Work Planning and Prioritization
- Staff training
- Technical proficiency
- MS office
- Documentation and reporting
- Customer relationship management
- Performance tracking and evaluation
- Employee coaching and mentoring
- Goal setting
- Training and development
- Professional and courteous
- Idea development and brainstorming
- Good judgment
Languages
English
Full Professional
Timeline
Quality Manager
Prince Metal Products
03.2016 - 05.2018
Quality Manager
Peterson Spring
Certificate Of Technical Studies - Quality Control / Assurance
St. Clair College of Applied Arts And Technology
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