Darragh Mckinley
Vancouver
Summary
Resourceful and results-driven professional with extensive experience across Health Services, Customer Service, Travel Coordination, and File Management. Adept at managing multiple tasks with precision and efficiency, ensuring high-quality outcomes in fast-paced environments. A detail-oriented team player with strong organizational abilities and a proven track record of successfully coordinating projects, enhancing customer experiences, and streamlining operations. Known for excellent problem-solving skills, a proactive approach to tasks, and the ability to work collaboratively to meet organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Assistant
Health Quality BC
05.2023 - Current
- Oversaw producing updates for internal and external stakeholders and assisting in the dissemination of information by prioritizing incoming communications to filter out basic requests and minimize disruptions.
- Efficiently managed calendars, coordinated cross-functional projects, and maintained clear communication with stakeholders to ensure timely updates and project success.
- Produced well-formatted documents, reports, agendas, and meeting minutes, ensuring follow-up actions are tracked related to key programs and initiatives.
- Tracked expenses in various software programs and met budget targets.
Administrative Assistant
Novus Entertainment Inc
11.2022 - 05.2023
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed invoices, expenses and reports.
- Monitored premises, screened visitors, updated logs.
Reservation and Marketing Agent
Gray Line Westcoast Sightseeing
07.2022 - 10.2022
- Acting as ambassador for Long-standing Tour company chain offering variety of sightseeing events throughout North
- America, responding to guest inquiries entering all reservations into system, Manage and distribute incoming and outgoing inquiries
- Collaborated with clients to understand needs and budget, advising on optimum destinations, transportation modes and dates and accommodations
- Maintained up-to-date knowledge of destination facilities and events to provide customers with reliable answers to specific inquiries.
Brand Ambassador
Guinness Brand Homes
08.2021 - 05.2022
- Maintained brand and product knowledge to anticipate questions about products and deliver thoughtful responses
- Showcased adaptability through work in Visitor Experience and other Brand Homes of the Guinness Open Gate Brewery and Roe & Co Distillery
- Resolved customer concerns promptly with focus on customer satisfaction and return business
- Consulted with customers to understand their needs and suggest the best fitting products.
Senior Hospitality Worker
The Brass Fox
01.2020 - 06.2021
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions using POS systems.
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty.
- Received and processed incoming calls via multi-line phone system.
- Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling technique
Retail Sales Associate
Centra
05.2018 - 11.2018
- In point-of-sale system and accurately handled monetary transactions
- Maintained inviting store appearance and assisted with store merchandising to deliver positive shopping experience for guests
- Identified and corrected unsafe conditions to prevent associate or customer accidents
- Served customers attentively and introduced products and services according to needs.
Hospitality Worker
Herbert Park Hotel
06.2016 - 04.2018
- Attended training and followed procedures to meet service standards
- Maintained clean and well-stocked work area
- Coordinated responses to guest needs by working with housekeeping, room service and maintenance
- Showed eagerness and friendliness with guests and staff alike.
Education
Certificate of Higher Education - Digital Marketing
Open College
08-2023
Bachelor of Arts - Politics And Linguistics
University College Dublin
05.2022
Skills
- Project Planning and Scheduling
- Budget Management
- Account Reconciliation
- Computer skills, (Operating System, Microsoft systems)
- Documentation and Reporting
- Staff Training
- Languages: English, Irish, Spanish
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with teams in the development of Quality Improvement projects.
Certification
- Project Management Professional (PMP) - Ongoing
- Certificate EDX: Human Resources leadership and management strategies.
- Certificate EDX: Contemporary Issues in World Politics.
Timeline
Program Assistant
Health Quality BC
05.2023 - Current
Administrative Assistant
Novus Entertainment Inc
11.2022 - 05.2023
Reservation and Marketing Agent
Gray Line Westcoast Sightseeing
07.2022 - 10.2022
Brand Ambassador
Guinness Brand Homes
08.2021 - 05.2022
Senior Hospitality Worker
The Brass Fox
01.2020 - 06.2021
Retail Sales Associate
Centra
05.2018 - 11.2018
Hospitality Worker
Herbert Park Hotel
06.2016 - 04.2018
Bachelor of Arts - Politics And Linguistics
University College Dublin
Certificate of Higher Education - Digital Marketing
Open College
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