Darpandeep Kaur
Quality Assurance
brampton,ON
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Well-versed and experienced delivering high level of support.
Friendly customer service representative offering more than 12 months of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Committed and hardworking Cashier with experience Of processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Admin
Johnvince Foods
North York, ON
11.2021 - 11.2022
- Kept records of quality reports and statistical reviews.
- Established product specifications and quality assurance practices.
- Developed and led quality management systems, standards and compliance, including SOPs, good manufacturing best practices, lean improvement programs and enforcement of company and regulatory requirements.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Collected and analyzed production samples to evaluate quality.
- Review Quality Certificates
- Monthly Aflatoxin and Gluten testing to produce quality product.
- Do FFA testing on daily basis to check oil.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Worked professionally to handle client, vendor and public guest requirements.
- Kept detailed inventory records and made supply orders, cutting costs by monitoring use and effectively sourcing products.
Quality Control Technician
Johnvince foods
North york, ON
01.2021 - 11.2021
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Performed thorough inspections of incoming materials and outgoing products.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
Customer Service Representative
Walmart Canada
Toronto
11.2019 - 03.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Checked prices for customers and processed items sold by scanning barcodes.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Return items by entering customer information into the electronic system.
- Answered calls from customers and resolve their concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Trained new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Security Guard
Titan Security
Toronto
06.2019 - 11.2019
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Completed full building and grounds patrols every 15 minutes to spot and investigate concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained flexible in rapidly changing environments and adapted to developing situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Permitted entry with escort for approved persons into secure locations.
Cashier
Don Valley Cafe
Scarborough
03.2019 - 08.2019
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
English Language Teacher
Achiever’s Point
Kotkapura
03.2018 - 12.2018
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Evaluated student progress to offer recommendations for further development.
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Used SCANTRON answer sheets and electronic marking devices to grade and compute homework and tests.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
Quality Manager
Rounta Feed Factory
Moga
08.2017 - 09.2018
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Sorted product and provided expertise on non-conforming product requirements.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Rejected defective products and approved correct products.
- Collaborated with contract representatives and oversaw quality control implementations and reporting.
- Increased customer satisfaction through adherence to all quality standards and customer requirements.
- Calibrated instruments and scales in production area and quality lab.
Education
High School - Science
MAS Senior Secondary School
Punjab, India04.2013
Bachelor’s of Science - Agriculture
Mata Gujri College
Fatehgarh Sahib, India05.2017
Post Graduate - Food Science Technology
Centennial College of Applied Arts And Technology
Scarborough, ON04.2020
Skills
- Question responses
- Loss prevention
- Request prioritization
- Order monitoring
- Customer Relations
- Records Maintenance
- Multi-tasking ability
- Time management skills
- Adaptability
- Basic math skills
- Payment processing
- Sales expertise
- Good telephone etiquette
- Staff Training
- Friendly demeanor
- Written and verbal communication
- Expense reporting
- Report analysis
- Advanced MS Office Suite knowledge
- Editing and proofreading
- Scheduling and calendar management
- AS/400
- Database entry
- PC proficient
- Mail management
- Excel spreadsheets
- Employee training and development
Certification
- Food Fraud Vulnerability Certified
- Licensed Security Guard
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Quality Assurance Admin
Johnvince Foods
11.2021 - 11.2022
Quality Control Technician
Johnvince foods
01.2021 - 11.2021
Customer Service Representative
Walmart Canada
11.2019 - 03.2021
Security Guard
Titan Security
06.2019 - 11.2019
Cashier
Don Valley Cafe
03.2019 - 08.2019
English Language Teacher
Achiever’s Point
03.2018 - 12.2018
Quality Manager
Rounta Feed Factory
08.2017 - 09.2018
High School - Science
MAS Senior Secondary School
Bachelor’s of Science - Agriculture
Mata Gujri College
Post Graduate - Food Science Technology
Centennial College of Applied Arts And Technology
Similar Profiles
Coleen Eloise GabineteColeen Eloise Gabinete
Store Retailer at Johnvince FoodsStore Retailer at Johnvince Foods
ALMA OSIOALMA OSIO
Machine Operator at Johnvince FoodsMachine Operator at Johnvince Foods
Agnes Owusu-BoatengAgnes Owusu-Boateng
Warehouse Worker at Johnvince FoodsWarehouse Worker at Johnvince Foods