Darpan Patel
Brampton,ON
Summary
Detail-oriented and well-organized professional with 6 years of dynamic work experience in administration, operations, customer service, and management. Excellent competency in executing several tasks simultaneously including a strong background in the administration domain. An upbeat team player with an extensive toolkit of interpersonal skills and business operations knowledge. Seeking an opportunity that allows me to apply my acquired knowledge in Banking Operations or Administration field. Efficient, organized, and able to produce high-quality work with a team within stringent timeframes Strong background in problem-solving and decision-making skills in a fast-paced environment Excellent coordination and administrative skills with an enthusiastic and accommodating personality Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
9
9
years of professional experience
Work History
Mentor, Technical support
Concentrix Inc
01.2021 - Current
- For transferring data
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Answering customer calls and creating tickets
- Working on complaints to resolve the users’ issues with hardware and software at a particular time
- Office 365 support for the users and corporate offices
- Prepare the end of the day reports for the client and management
- Demonstrate the use of software and applications to end-users
- Provide training and assistance to recruits.
Volunteer
01.2020 - 01.2021
- Cancer & addiction awareness project at Tribhuvandas foundation
- (2013) Counseling for the cataract and eye related disease at Sankra Eye Hospital
- (2014) Trainee in HR and Admin work in the industry at DH equipment
- (2015)
Import Export Administration Executive
Singhani food And Beverages
, India
07.2015 - 12.2018
- Co-ordinate clearing and forwarding of all imports & exports for the company
- Manage the administrative tasks, such as document and information distribution, report collation, and communication support
- Performing costing of all import shipments for goods in transit in the consignments database, laisse with the finance department for opening letters of credit, transfers, and bank delivery orders for shipment covered by
- L/C, authorizes our freight forwarders to clear the goods in case of direct shipments, attends inspection of damaged goods during transit at the airport/seaport along with the insurance company’s representative.
Finance and accounting Executive
Sales India Pvt. Ltd
06.2012 - 05.2015
- Analyze detailed report of sales and Inward/Outward
- Leads Public Sector Sales forecasting process
- Prepares forecast package by consolidating financial information and performing data analysis
- Track and reconcile conditional rebate profiles, and arrange cash payments and credit memos
- Investigates credit requests submitted by customers and partners
- Conduct financial analysis in support of the business operations
- Projects
Education
Post - Business and International Commerce Import/Export
Herzing College
Master of Social work - undefined
Sardar Patel University
Bachelor of Business Administration - undefined
Dharmasing Desai University
Skills
- Microsoft Office (MS Word, MS Excel, MS PowerPoint, Teams, Outlook, SharePoint), QuickBooks, MS
- Project, E-mail applications, internet research
- Professional Skills: -IT support, Ticketing, Desktop Support, PC Support, Office Administration, Project management,
- Operating system, Opening New Ideas, Microsoft Office
- Software Skills: -
- Microsoft Navision, Sage 50(Simply accounting), Tally 90, SAP
- Management Skills: -
- Time management, Goal setting, Task Prioritizing, Deadline setting
Timeline
Mentor, Technical support
Concentrix Inc
01.2021 - Current
Volunteer
01.2020 - 01.2021
Import Export Administration Executive
Singhani food And Beverages
07.2015 - 12.2018
Finance and accounting Executive
Sales India Pvt. Ltd
06.2012 - 05.2015
Post - Business and International Commerce Import/Export
Herzing College
Master of Social work - undefined
Sardar Patel University
Bachelor of Business Administration - undefined
Dharmasing Desai University
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