Daron Ransom
Rancho Cucamonga
Summary
Dedicated Front Office Manager with expertise in customer service and operations management. Proven ability to enhance team productivity and improve client satisfaction through effective multitasking and workflow optimization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Manager
Commercial Janitorial Services
Pomona, CA
06.2026 - Current
- Assisted in daily front office operations to ensure efficient service delivery.
- Supported staff scheduling and coordination to optimize team productivity.
- Maintained cleanliness and organization of front office area for a welcoming environment.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Processed incoming calls and directed them to appropriate departments efficiently.
- Implemented filing systems to manage documentation effectively and facilitate access.
- Provided support in inventory management of office supplies for operational efficiency.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
Behavioral Therapist
Amergis Healthcare
Orange, CA
04.2023 - 05.2026
- Developed and implemented individualized treatment plans for clients with behavioral challenges.
- Collaborated with multidisciplinary teams to assess client needs and adjust therapeutic approaches.
- Utilized evidence-based interventions to promote skill acquisition and behavioral improvement in clients.
- Monitored client progress, documenting changes and adapting strategies accordingly for optimal outcomes.
- Conducted assessments to identify specific behavior patterns and inform treatment planning processes.
Executive Protection Specialist
RCJ Protection
Encino, CA
01.2025 - 08.2025
- Monitored client environments to identify potential security threats and ensure safety protocols.
- Assisted in planning and executing secure transportation for clients during high-profile events.
- Conducted risk assessments to evaluate vulnerabilities in client security measures.
- Collaborated with law enforcement agencies to enhance protective strategies during assignments.
Personal Specialist(Leave Management)
Work Care
Orange, CA
01.2024 - 04.2024
- Managed leave of absence requests, ensuring compliance with company policies and federal regulations.
- Reviewed employee documentation to verify eligibility for leave and coordinated necessary approvals.
- Streamlined processes for tracking leave status, enhancing communication between departments and employees.
- Collaborated with HR teams to update leave policies, improving accuracy and consistency of information provided to staff.
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
Education
MBA - Marketing
Grand Canyon University
Phoenix, AZ04-2018
Bachelor of Science - Marketing
Grand Canyon University
Phoenix, AZ04-2016
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Scheduling and calendar management
- Operations management
- Microsoft Office Suite
- Hospitality services
- Administrative skills
- Oral and writing communication
- Data entry
- Records management
- Staff management
- Schedule management
- Database management
- Project management
Certification
- Substitute Teaching, [Company Name] - [Timeframe]
Timeline
Front Office Manager
Commercial Janitorial Services
06.2026 - Current
Executive Protection Specialist
RCJ Protection
01.2025 - 08.2025
Personal Specialist(Leave Management)
Work Care
01.2024 - 04.2024
Behavioral Therapist
Amergis Healthcare
04.2023 - 05.2026
MBA - Marketing
Grand Canyon University
Bachelor of Science - Marketing
Grand Canyon University