Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
Generic
Daron Franklyn

Daron Franklyn

St. George

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT Support Specialist

Royal Caribbean
05.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.

IT Supervisor

Grenada Health System
04.2021 - 04.2023
  • Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
  • Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.
  • Reduced downtime and increased productivity by providing timely technical support to staff members.

IT Coordinator

Unique Vacations
12.2018 - 12.2020
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Provided exceptional end-user support, resolving technical issues quickly to minimize disruptions.
  • Maintained up-to-date inventory of hardware and software assets, optimizing resource allocation and cost control.
  • Created an environment of continuous improvement by encouraging feedback from end-users on system functionality, leading to ongoing enhancements that increased user satisfaction levels.

Desktop Technician

Clear Harbor LLCGND
08.2011 - 12.2018
  • Ensured data security with regular backup procedures, antivirus updates, and system patches implementation.
  • Contributed to business continuity planning by developing disaster recovery strategies for desktop systems in case of emergencies or natural disasters.
  • Kept abreast of emerging trends in desktop technology through continuous learning opportunities such as attending seminars, webinars, or professional conferences.
  • Assisted in the development of IT policies regarding desktop management to ensure compliance with company standards and industry best practices.

Education

Bachelor of Science - Information Technology

St. George’s University
Grenada
01-2022

Skills

  • Collaborative team player
  • Leadership
  • Interpersonal skills
  • Customer service
  • Active listening
  • Verbal and written communication
  • Technical troubleshooting
  • Technical support
  • Analytical thinking
  • Problem-solving
  • Network Infrastructure
  • Microsoft Office
  • Servers
  • VM Ware
  • Azure Administration
  • Cloud Management and Microsoft Intune

Languages

English
Native or Bilingual
French
Limited Working

Certification

2020 CompTIA A+

2017 CompTIA Network+

2017 CompTIA Security+


Interests

  • High-Intensity Interval Training
  • Outdoor Recreation
  • Artificial Intelligence (AI) and Machine Learning
  • Learning new cooking techniques and expanding my culinary skills

Timeline

IT Support Specialist

Royal Caribbean
05.2023 - Current

IT Supervisor

Grenada Health System
04.2021 - 04.2023

IT Coordinator

Unique Vacations
12.2018 - 12.2020

Desktop Technician

Clear Harbor LLCGND
08.2011 - 12.2018

Bachelor of Science - Information Technology

St. George’s University

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Daron Franklyn