Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Pier Agent
Metro Shore Services, Long Beach
04.2022 - 12.2025
Metro Shore Services is a contractor for Carnival Cruises.
As a pier agent I am responsible for several positions providing customer service for up to 4000+ guests. Providing the absolute best vacation experience for the guests while verifying travel documents, guest check-ins, payments, and special assistance
Coordinated vessel arrivals and departures to optimize port operations and ensure timely service
Managed cargo logistics, facilitating efficient loading and unloading processes for multiple vessels