Darnelle Panoncillo
Temecula
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Veterinary Technician Assistant
Butterfield Animal Hospital
08.2023 - Current
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Veterinary Technician Assistant
Banfield Animal Hospital
03.2022 - 06.2023
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Triaged incoming patients to determine treatment needs and urgency of care.
Veterinary Assistant
VCA Ranch Santa Margarita
03.2019 - 09.2019
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Veterinary Surgery Assistant
VCA Family Animal Hospital Specialty Center
03.2017 - 01.2018
- Ensured accurate documentation of surgeries by diligently recording all relevant information in patient records.
- Strengthened surgical team performance through active participation in ongoing quality improvement initiatives, such as debriefings, case reviews, and skills training sessions.
- Reduced risk of infection through rigorous sterilization protocols for all surgical tools and equipment.
- Increased efficiency in the operating room by maintaining inventory levels and ensuring timely replenishment of supplies.
- Administered medications to patients in treatment and documented changes in condition.
- Conducted rounds of hospitalized patients to share with next shift.
- Provided patient updates to pet owners and follow up calls post surgeries.
- Improved surgical outcomes by anticipating veterinarian needs and providing prompt assistance during operations.
- Promoted optimal healing after surgery through careful wound dressing changes, suture removals, and proper follow-up care instructions for patients.
Kennel Attendant
Waipahu Waikele Pet Hospital
03.2016 - 03.2017
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Followed pet are instructions for dietary needs and medication regimens.
- Recorded feline and canine intake and outtake, physical condition and behavior for updated kennel logs.
Education
Associate of Science -
Penn Foster College
Scottsdale, AZHigh School Diploma -
Moanalua High School
Honolulu, HI05.2015
Skills
- Intermediate understanding of office applications, including MS office, PowerPoint, outlook
- Adaptability and flexibility
- Strong communication and organization skills
- Medical History Collection
- Laboratory skills
- Client Education
- Treatment Administration
- Euthanasia Procedures
- Medical record-keeping
- Patient Monitoring
Timeline
Veterinary Technician Assistant
Butterfield Animal Hospital
08.2023 - Current
Veterinary Technician Assistant
Banfield Animal Hospital
03.2022 - 06.2023
Veterinary Assistant
VCA Ranch Santa Margarita
03.2019 - 09.2019
Veterinary Surgery Assistant
VCA Family Animal Hospital Specialty Center
03.2017 - 01.2018
Kennel Attendant
Waipahu Waikele Pet Hospital
03.2016 - 03.2017
Associate of Science -
Penn Foster College
High School Diploma -
Moanalua High School
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