Summary
Overview
Work History
Education
Skills
Timeline
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Darnel Saint Pierre Louis

Toronto,ON

Summary

Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

13
13
years of professional experience

Work History

Logistics Coordinator (Internship)

Alstom Transport
10.2023 - 02.2024
  • Receives, unpack, verify receipt against packing slip, generate goods receipt.
  • Quarantine receipt management/ and notification to the responsible parties for resolution.
  • Store materials in Warehouse, rotation/consolidate parts and updating bin locations daily.
  • Pick, Pack, crates and ships various parts/products.
  • Performs cycle counts and participates in physical inventory when required.
  • Performs data entry of Warehouse material movements.
  • Quality pick and pack audits order line items
  • Assure the accuracy of shipments of routine and non-routine orders.
  • Interfaces frequently with customer requests for materials; retrieves product and fulfills service requests.

Customer Service Representative

Bell Canada
04.2016 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered up to 30 calls per day in busy, fast-paced office for both English and French-speaking customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Manager

Target Canada Co.
08.2013 - 03.2015
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Dietary Aide Cook

Hôpital Montfort
01.2011 - 12.2012
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.

Education

Diploma - Logistics And Supply Chain Management

TriOS College
02.2024

Diploma - Business Administration And Computer Science

.
2014

Skills

  • Well-organized and highly efficient working in multi-tasking dynamic environment Ability to plan, organize, and supervise work of others
  • Strong knowledge in ERP software SAP
  • Bilingual French
  • Superior communications skills in dealing with customers, co-workers, and employees Both verbal and written skills are strong
  • Extensive Knowledge in Crypto Currency and Trading

Timeline

Logistics Coordinator (Internship)

Alstom Transport
10.2023 - 02.2024

Customer Service Representative

Bell Canada
04.2016 - 03.2020

Manager

Target Canada Co.
08.2013 - 03.2015

Dietary Aide Cook

Hôpital Montfort
01.2011 - 12.2012

Diploma - Logistics And Supply Chain Management

TriOS College

Diploma - Business Administration And Computer Science

.

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Darnel Saint Pierre Louis