Darnel Saint Pierre Louis
Toronto,ON
Summary
Service-oriented Customer Support Representative with 5+ years of experience in contact center operations talking to customers by phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Bell Canada
04.2016 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered up to 30 calls per day in busy, fast-paced office for both English and French-speaking customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Target Canada Co.
08.2013 - 03.2015
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recorded inventory sales into organization's weekly income report.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Dietary Aide Cook
Hôpital Montfort
01.2011 - 12.2012
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
Education
Diploma - Supply Chain Management - Logistics
TriOS College
02.2024
Diploma - Business Administration And Computer Science
.
2014
Skills
- Well-organized and highly efficient working in multi-tasking dynamic environment Ability to plan, organize, and supervise work of others
- Extensive Knowledge in Crypto Currency and Trading
- Bilingual French
- Superior communications skills in dealing with customers, co-workers, and employees Both verbal and written skills are strong
Timeline
Customer Service Representative
Bell Canada
04.2016 - 03.2020
Manager
Target Canada Co.
08.2013 - 03.2015
Dietary Aide Cook
Hôpital Montfort
01.2011 - 12.2012
Diploma - Supply Chain Management - Logistics
TriOS College
Diploma - Business Administration And Computer Science
.
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