Summary
Overview
Work History
Education
Skills
Skills Abilities
Volunteer Experience
Languages
Timeline
Generic

Darmmi Boru

Winnipeg,Manitoba

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Bilingual Client Service Representative- Group Retirement Services

Canada Life
07.2022 - Current
  • Providing excellent customer service to clients, advisors, and other financial institutions
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly. Performing these duties in a timely and efficient matter
  • Knowledge in general investments, income, RESPs, and Stock
  • Aiding with Tax preparations
  • Including sending out tax slips, receipts, amending tax receipts and slips
  • Assisted the PSHCP Team in the summer of 2023 with transcribing voicemails in French and English.
  • Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.

Key Holder

Bikini Village/La Vie en Rose
05.2018 - 02.2023
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Checking emails and keeping up to date with head office regarding budgeting as well as merchandising the store
  • Processing web orders nationwide.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Assisted in training new employees, fostering a collaborative team atmosphere.
  • Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.

Key Holder

Boes Ltd Boutique
10.2014 - 05.2017
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.

Education

Bachelor of Arts - Environmental Studies, Focus on Sustainable development

University of Manitoba
Winnipeg, MB

Skills

  • File Management
  • Account Management
  • Service Recommendations
  • Customer Support
  • Complaint Handling
  • Payment Processing
  • Adaptability
  • Interpersonal Communication
  • Task Prioritization
  • Reliability
  • Organizational Skills
  • Policies and Procedures Adherence

Skills Abilities

Environmental law in Canada through my bachelor's degree., Investments in Canada through my bachelor's degree, Writing: research papers, annotated bibliography, creative writing, and written reports for laboratory experiments through my university degree., Software: SPSS Analysis, Microsoft Office, and Adobe through my university degree., I have been part of management in my jobs, school and sports. I developed skills such as organization, problem solver, multitasking, communication, working with groups, working individual and the ability to ask for help without feeling shame.

Volunteer Experience

  • Habitat for Humanity, 05/2014, 05/2019, Building several walls within the community of Winnipeg for homes
  • Folklorama, 07/2013, 07/2019, Ethiopian Pavilion: Handling payments for entry

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Bilingual Client Service Representative- Group Retirement Services

Canada Life
07.2022 - Current

Key Holder

Bikini Village/La Vie en Rose
05.2018 - 02.2023

Key Holder

Boes Ltd Boutique
10.2014 - 05.2017

Bachelor of Arts - Environmental Studies, Focus on Sustainable development

University of Manitoba

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Darmmi Boru