Darly Lix Ogoula
Ottawa,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Installation Manager
Lightenco
11.2023 - Current
- Enhanced customer satisfaction by efficiently managing installation projects and ensuring timely completion.
- Streamlined installation processes for increased productivity and reduced project timelines.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Devised innovative solutions for complex installation challenges, resulting in successful project outcomes.
HVAC Technician
Zenith Solution
09.2022 - 08.2023
- Collaborated with project managers to ensure timely completion of large-scale HVAC installations.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
Customer Service Representative
Orange
02.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Arts - Project Management
La Cité Collégiale
Ottawa, ON11.2023
Associate of Science - Hvac
La Cité Collégiale
Ottawa, ON08.2023
GED -
La Cité Collégiale
Ottawa, ON07.2023
Skills
- Mechanical Aptitude
- Electrical Knowledge
- Equipment Installation
- Cost Estimation
- Customer Service
- Vendor Relations
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Installation Manager
Lightenco
11.2023 - Current
HVAC Technician
Zenith Solution
09.2022 - 08.2023
Customer Service Representative
Orange
02.2017 - 04.2019
Associate of Arts - Project Management
La Cité Collégiale
Associate of Science - Hvac
La Cité Collégiale
GED -
La Cité Collégiale
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