Crm
Darlington Ebugosi
Project Coordinator
Calgary,AB
Summary
Dynamic and results-oriented professional with extensive experience in project coordination at Polar Racking and network operations management. Excelled in stakeholder relationship management and problem-solving, enhancing team productivity and project success rates. Demonstrated adaptability and professionalism, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in negotiations and critical thinking, consistently meeting and exceeding employer expectations.
Versatile Project Coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Project Coordinator
Polar Racking
03.2024 - 10.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Kept over 100 corporate and client information confidential, adhering to data safety measures.
- Photocopied, distributed and emailed documents to project managers.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Responded to requests for information on materials to inquiring parties.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
Network Operations Manager
Veolia
02.2022 - 02.2024
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Provided network debugging and troubleshooting services in response to user-reported faults and malfunctions.
- Held change management meetings to inform impacted staff of forthcoming network downtimes and alterations.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Managed aspects of network operations center (NOC) operations.
- Designed specific escalation processes for detected faults and intrusion attempts, defining response hierarchies to promote optimal outcomes.
- Oversaw distribution of patches and new software releases to support network security and integrity.
- Ensured optimal performance of mission-critical systems by rigorously testing backup procedures and disaster recovery plans regularly.
- Optimized resource allocation with thorough capacity planning and forecasting activities.
- Developed comprehensive incident response plans to minimize downtime during unexpected outages or other emergencies.
- Responded to network outages and issues related to circuits, websites, vendors and telecoms.
- Implemented and maintained virtual private networks.
- Performed network security design and integration duties.
- Devised scripts and automation tools to improve system efficiency.
Business Manager
Pharmiweb
10.2019 - 01.2022
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Develop and implement strategic sales plans that align with the company's mission to provide innovative care solutions, empowering you to spearhead growth within your territory.
- Establish and maintain strong, long-term relationships with key opinion leaders in the healthcare sector, enhancing the company's influence and reputation.
- Take initiative in exploring and cultivating new business opportunities while ensuring high customer satisfaction and loyalty.
- Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Customer Support Specialist
Robert Walters
04.2017 - 09.2019
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Managed approximately 50 incoming calls, emails and faxes per day from customers
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Led project to integrate chat support, offering customers additional, convenient contact channel.
- Enhanced client satisfaction by resolving complex issues through in-depth troubleshooting and effective communication.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Enhanced knowledge sharing within team, ensuring all members were up-to-date with latest product information.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Education
Master of Science - Computer Information Systems
National University of Radio Electronics
Kharkiv, Ukraine 05.2001 -
Bachelor of Science - Computer Engineering
National University of Radio Electronics
Kharkiv, Ukraine 05.2001 -
Skills
Management
Performance monitoring
Negotiations
Procurement
Spreadsheet tracking
Critical Thinking
Project Planning
IT project management
Performance Metrics
Software
Microsoft Office
Adobe
Erp systems
Sap
Project Management
Business Management
Timeline
Project Coordinator
Polar Racking
03.2024 - 10.2024
Network Operations Manager
Veolia
02.2022 - 02.2024
Business Manager
Pharmiweb
10.2019 - 01.2022
Customer Support Specialist
Robert Walters
04.2017 - 09.2019
Master of Science - Computer Information Systems
National University of Radio Electronics
05.2001 -
Bachelor of Science - Computer Engineering
National University of Radio Electronics
05.2001 -
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