Darlie Joy Perez
Customer Service Representative
Toronto,ON
Summary
Accomplished Customer Service Representative with a proven track record at TELUS International Philippines, excelling in complaint resolution and active listening. Demonstrated ability to enhance customer satisfaction rates significantly, backed by expertise in call management and a knack for fostering positive customer relations. Skilled in both hard and soft aspects of customer service, consistently exceeding team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
TELUS International Philippines
08.2022 - 04.2024
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Inspiro Relia
03.2021 - 06.2022
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University
Philippines06.2022
Skills
- Complaint resolution
- Information Security
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Active Listening
- Customer Relations
- Customer Service
- Documentation
- Critical Thinking
- Call center procedures
Languages
English
Professional Working
Certification
Initiation for Hospitality; Traversing Reality
Innovate Progress through Local Business
Facing Currents; A motivational Speech
Working conditions and work-related Issues in the hotel Industry
Disaster management and emergency preparedness seminar
Fire Safety and Prevention Tips Seminar
Basic Training
Dean’s Lister for First Semester Academic Year 2020-2021
Dean’s Lister for Second Semester Academic Year 2020-2021
Dean’s Lister for First Semester Academic Year 2021-2022
Timeline
Customer Service Representative
TELUS International Philippines
08.2022 - 04.2024
Customer Service Representative
Inspiro Relia
03.2021 - 06.2022
Bachelor of Science - Cruise Ship Management
John B. Lacson Foundation Maritime University
Initiation for Hospitality; Traversing Reality
Innovate Progress through Local Business
Facing Currents; A motivational Speech
Working conditions and work-related Issues in the hotel Industry
Disaster management and emergency preparedness seminar
Fire Safety and Prevention Tips Seminar
Basic Training
Dean’s Lister for First Semester Academic Year 2020-2021
Dean’s Lister for Second Semester Academic Year 2020-2021
Dean’s Lister for First Semester Academic Year 2021-2022
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