Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Darlene (Tina) DeGrace

Kapuskasing,Canada

Summary

Experienced Administrator professional with strong leadership and relationship-building skills. Client-focused with 40+ years of providing solutions to customers. Solid understanding of Microsoft Word, Excel, Business Vision. Ability to learn any program quickly. Excellent at juggling multiple tasks and working under pressure. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

33
33
years of professional experience

Work History

Property Manager Office Administrator

Buma Apartments Ltd
07.2023 - 09.2024
  • Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
  • Streamlined office operations for increased efficiency by implementing digital filing systems and automating routine tasks.
  • Maximized rental revenue through proactive lease renewals, offering incentives where appropriate to retain long-term tenants.
  • Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
  • Enhanced tenant satisfaction by addressing maintenance and repair requests promptly and efficiently.
  • Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Completed weekly payroll for 10+ employees.

Office Administrator

Kap Machine Shop & Welding
01.2014 - 07.2023
  • Created standard operating procedures, staff development, budgeting and finance, implemented strategies to increase program effectiveness, developed training programs, executed contracts, assessed trends for decision making, prepared monthly reports, monitored employee work, and developed improvement plans.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reconciled account files and produced monthly reports.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments for 8 + employees

Lead Customer Service Manager/ Front End Department Manager

WalMart Canada
09.2012 - 05.2015
  • Managed staff, cross-trained customer service managers, met customer call guidelines, solved unresolved issues, facilitated communication, resolved delivery issues, developed client relationships, maintained product knowledge, investigated inquiries, scheduled staff shifts, led meetings, and conducted inventories.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Introduced new technologies to improve communication between staff members, increasing productivity levels.
  • Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
  • Collaborated with cross-functional teams to resolve complex issues in a timely manner.
  • Assisted customers directly when necessary, demonstrating empathy and excellent problem-solving abilities in challenging situations.
  • Optimized workflow processes within the department, reducing bottlenecks that could negatively impact client satisfaction rates.
  • Coordinated with sales and marketing teams to align customer service efforts with promotional campaigns.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Implemented new customer service strategies, resulting in higher overall ratings from clients.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Administrator

Kap Minor Hockey Association
05.2008 - 05.2014
  • Created standard operating procedures, administered budget, coordinated logistics for meetings, managed calls, facilitated audits, posted receipts, monitored payments, reconciled discrepancies, balanced accounts, supervised processing, tracked financial progress, and developed financial statements.

Marketing & Sales

Moose FM Radio
10.1999 - 08.2002
  • Collaborated on marketing materials, launched communications campaigns, managed communications calendar, and oversaw budget.

Insurance Agent

Liberty Mutual
05.1997 - 10.1999
  • Calculated quotes, tracked claims, met clients, calculated premiums, identified sales prospects, addressed complaints, evaluated leads, modeled customer service skills, finalized sales, collected premiums, negotiated goals, contributed feedback, evaluated data accuracy, and followed up on issues.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Insurance Agent

Co-Operators Insurance
05.1991 - 09.1999
  • Same as above.

Education

GED -

Northern College of Applied Arts
Kapuskasing
06.1979

Skills

  • Self-motivated
  • Strong verbal communication
  • Conflict resolution
  • Powerful negotiator
  • Extremely organized
  • Team leadership
  • Client assessment and analysis

Languages

English
Native or Bilingual

Timeline

Property Manager Office Administrator

Buma Apartments Ltd
07.2023 - 09.2024

Office Administrator

Kap Machine Shop & Welding
01.2014 - 07.2023

Lead Customer Service Manager/ Front End Department Manager

WalMart Canada
09.2012 - 05.2015

Administrator

Kap Minor Hockey Association
05.2008 - 05.2014

Marketing & Sales

Moose FM Radio
10.1999 - 08.2002

Insurance Agent

Liberty Mutual
05.1997 - 10.1999

Insurance Agent

Co-Operators Insurance
05.1991 - 09.1999

GED -

Northern College of Applied Arts

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Darlene (Tina) DeGrace