DARLENE KAYE DIMSON
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Supervisor
A&W® Restaurants
10.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Store Front Staff Member
A&W® Restaurants
08.2022 - Current
- Maintained cleanliness of store by sweeping, dusting and removing trash.
- Operated cash registers, accepting payment and making change.
- Greeted guests and answered questions about merchandise.
- Helped set up displays and arranged merchandise to promote sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Virtual Assistant
Upwork
06.2021 - 04.2022
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Bookkeeper
NDMU
06.2018 - 03.2019
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Education
Ontario College Diploma - Tourism Service Management
Seneca College of Applied Arts And Technology
North York, ON08.2025
Bachelor of Science - Civil Engineering
NOTRE DAME OF MARBEL UNIVERSITY
PHILIPPINES06.2022
Skills
- Business Development
- Process Improvement
- Operations Management
- Data Analytics
- Staff Management
- Strategic Planning
- Goal-Oriented
- Staff Discipline
- Expectation Setting
- Employee Motivation
- Training and Mentoring
Languages
English
Timeline
Supervisor
A&W® Restaurants
10.2023 - Current
Store Front Staff Member
A&W® Restaurants
08.2022 - Current
Virtual Assistant
Upwork
06.2021 - 04.2022
Bookkeeper
NDMU
06.2018 - 03.2019
Ontario College Diploma - Tourism Service Management
Seneca College of Applied Arts And Technology
Bachelor of Science - Civil Engineering
NOTRE DAME OF MARBEL UNIVERSITY
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