DARLENE ANGEL D. ELTANAL
Mississauga,ON
Summary
A dynamic professional with years of experience in school leadership and volunteer organizations is seeking a position in this institution. Capable of interacting effortlessly with individuals from all levels of organization and excel at building mutually beneficial relationships. Demonstrate the ability to work both independently and as a part of a team, managing interactions with over 300 individuals daily. Known for high level of integrity, confidentiality, diplomacy and excellent communication skills; committed to making a significant impact within the institution. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member
Tim Hortons
10.2021 - Current
- Managed end of day bookkeeping, documenting cash flow to drive key financial reporting and decision-making
- Connected with 300+ customers per day both in person and on the phone, building trust on optimal product purchases and upsell appropriate products
- Handled 100+ daily cash and credit transactions, answered customer inquiries and delivered prompt and attentive behavior
- Awarded as 2022 Outstanding Employee Performance Award for demonstrating initiative, accountability, and exceptional customer service
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Undersecretary
Department of Cultural Affairs
01.2020 - 01.2021
- In charge of handling and managing various cultural events involving 50+ individuals
- This department includes casting of 50+ participants, conceptualizing, and holding rehearsals
- Drafted and wrote marketing and fundraising materials for the organization
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
Training Officer
Citizenship Advancement
01.2018 - 01.2019
- Received extensive leadership training and responsible for company program planning and execution
- Developed skills in team organization, the ability to handle 300+ people in a setting, adapt to new situations and work under pressure
Education
Paralegal Education -
Humber College
Toronto, ON2024
Graduate - Humanities and Social Sciences
Liceo De La Salle Senior High School
Philippines2021
Graduate -
University of St. La Salle Integrated School
Philippines2019
Skills
- Strong independent judgement
- Excellent communication skills
- Customer service
- De-escalation techniques
- Active listening
- Complaint Handling
- Accept constructive criticism
- Leadership skills
- Team player
- Collaborative
- Works under pressure
Certification
Food Handler Certification
Availability
Monday, Tuesday and Friday
7am - 10pm
Timeline
Member
Tim Hortons
10.2021 - Current
Undersecretary
Department of Cultural Affairs
01.2020 - 01.2021
Training Officer
Citizenship Advancement
01.2018 - 01.2019
Paralegal Education -
Humber College
Graduate - Humanities and Social Sciences
Liceo De La Salle Senior High School
Graduate -
University of St. La Salle Integrated School
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