Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Williams

13767 Sarracino Way

Summary

Adept at elevating patient care standards, my tenure at Providence Home Care refined my expertise in chronic disease management and compassionate support. Leveraging direct patient care skills and emotional intelligence, I consistently enhanced patient satisfaction and independence.

My commitment to continuous learning and teamwork underpins my ability to meet diverse patient needs effectively.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.

Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.

Overview

26
26
years of professional experience

Work History

CNA

Providence Home Care
01.2016 - Current
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Documented patient information and care activities in electronic health record.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.

Care Giver

IHSS
07.2014 - 03.2016
  • Assisted patients with self-administered medications.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Assisted with daily living activities, running errands, and household chores.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Customer Service Representative

Epoch
09.2004 - 06.2014
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Beauty Advisor

Nordstrom
07.2002 - 08.2004
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Contributed to inventory management by accurately tracking stock levels and placing timely orders for replenishment.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Processed payments, entering sales in register for prompt customer service.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Maintained counter and display areas for cleanliness and organization.
  • Provided makeup application services, elevating customer satisfaction and boosting repeat business.
  • Organized in-store promotional events to introduce new products, driving foot traffic and engagement.

Makeup Artist

JCPenney
02.1999 - 06.2001
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Sanitized makeup tools to avoid spread of infection.
  • Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
  • Conducted consultations to understand client's desired look.
  • Applied makeup in accordance with clothing style.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
  • Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
  • Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
  • Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
  • Increased repeat customer rates by providing exceptional service and makeup application lessons during consultations.
  • Offered corrective makeup techniques for clients looking to disguise blemishes, improving their confidence in their appearance.
  • Mentored junior makeup artists, sharing expertise to elevate overall quality of service provided by team.

Education

High School Diploma -

Pacific Palisades
Pacific Palisades, CA

Certification CNA -

Technical College
Los Angeles, CA
06.2016

Skills

Indirect Patient Care

Conducting intakes

Outpatient care

Responding to emergencies

Patient-focused care

Case management

Patient Assessments

Companionship and emotional support

Recording vital signs

Documenting behaviors

Chronic disease management

Adaptable

Dementia and Alzheimer's knowledge

Feeding assistance expert

Trustworthy companion

Patient Management

Compassionate

Culinary talent

Medical Records Management

Inpatient care

Observing responses

Efficient and reliable team player

Transporting patients

Direct Patient Care

Supporting personal needs

Compassionate caregiver

Timeline

CNA

Providence Home Care
01.2016 - Current

Care Giver

IHSS
07.2014 - 03.2016

Customer Service Representative

Epoch
09.2004 - 06.2014

Beauty Advisor

Nordstrom
07.2002 - 08.2004

Makeup Artist

JCPenney
02.1999 - 06.2001

High School Diploma -

Pacific Palisades

Certification CNA -

Technical College

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Darlene Williams