Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Van Halst

St. Albert,AB

Summary

I am a hardworking and reliable Customer Service Manger with a strong ability in communication and organization. I offer experience, knowledge and a very positive attitude. I am highly organized, proactive and punctual with a team-oriented mentality.

Overview

41
41
years of professional experience

Work History

Key Holder

Nova Cannabis
03.2023 - Current
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

Self Employed

Self Employed Services
03.2020 - 02.2023

Yoga and wellness programs, Doga ( dog yoga) and pet training and sitting


Yoga Instructor, English Teacher

La Ceiba
01.2014 - 06.2017
  • Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Explained different yoga styles and poses to students.
  • Developed safe and effective exercise programs for class members.
  • Promoted workshops, retreats and other special events to supplement class instruction and provide additional learning opportunities for students.

Customer Service Specialist, Yoga Studio Owner & Teacher

St Albert Yoga Centre
01.1995 - 01.2012
  • Business owner who took care of budgets, payroll, management of staff and scheduled classes
  • Created marketing strategies to grow brand awareness
  • Trained and managed a team of 9 employees
  • Consistently grew the business by 15% each year through marketing and training practices
  • Taught workshops and recruited international instructors to teach classes.

Senior Customer Service Manager

Motor Village Group
01.1985 - 01.1994
  • Liaised between ten divisions within the Motor Village Group
  • Managed the customer service team for all ten divisions including multiple dealerships, service departments, and sales departments
  • Crafted solutions for any employee/customer relationship issues
  • Created and managed external advertisements including radio, television, and print at CEO's request.

Personal Assistant and Receptionist

Motor Village Group
01.1983 - 01.1985
  • Managed all correspondence for the CEO of Motor Village Group including schedules, travel bookings, event planning, and the opening of seven brand new company divisions.

Education

Y.A.A. - Marketing and Business Management

N.A.I.T

Studio Management & Yoga Teacher Training -

Yoga
Edmonton, AB

Skills

  • Safety Enforcement
  • Employee Scheduling
  • Resource Management
  • Resource Allocation
  • Cash Handling
  • Inventory Management Strategy
  • Bank Deposits
  • Promotional Campaigns

Timeline

Key Holder

Nova Cannabis
03.2023 - Current

Self Employed

Self Employed Services
03.2020 - 02.2023

Yoga Instructor, English Teacher

La Ceiba
01.2014 - 06.2017

Customer Service Specialist, Yoga Studio Owner & Teacher

St Albert Yoga Centre
01.1995 - 01.2012

Senior Customer Service Manager

Motor Village Group
01.1985 - 01.1994

Personal Assistant and Receptionist

Motor Village Group
01.1983 - 01.1985

Y.A.A. - Marketing and Business Management

N.A.I.T

Studio Management & Yoga Teacher Training -

Yoga
Darlene Van Halst