Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Darlene Simpson

Etobicoke,ON

Summary

Experienced Case Manager offering 6 years of planning, assessing and reporting experience with diverse clients.

Proficient in documentation and compliance coordinated delivery of optimal client care to diverse clients through effective monitoring and treatment organization.

Skillfully conduct assessments, update documentation and complete ongoing case reviews to strengthen support.

Adept at handling high caseloads without sacrificing quality of care. Able to operate in high-pressure environments while recommending the best resources and courses of action to benefit client needs and return each to optimal quality of life.

Coordinated community service programs to meet clients needs. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.

Overview

11
11
years of professional experience

Work History

Business Owner

Dakota's Sports Bar and Grill
Etobicoke, ON
01.2018 - 06.2022
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Set employee schedules, delegated work and monitored food quality and service performance.
  • Supervised daily activities of restaurant and 20 employees.
  • Developed unique events and special promotions to drive sales.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Coordinated and implemented numerous meetings, forums and community events.
  • Member of Lakeshore Village BIA

Case Manager

Sound Times Support Services
Toronto, Ontario
05.2012 - 12.2017
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk clients.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and clients.
  • Helped clients receive appropriate, high-quality care with reasonable results.
  • Encouraged clients to discuss experiences in group and individual settings.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
  • Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
  • Maintained caseload of more than 40 clients.
  • Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.

Internship Student

Friends and Advocates
09.2011 - 04.2012
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with clients by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines.

Education

Certificate - Death Doula

Ontario School of Universal Energy
Ontario
06.2022

Social Service Worker Diploma - Social Work

Sheridan College
Oakville
04.2012

Skills

  • Documentation proficiency
  • Client assessments
  • Time management
  • Indirect client care
  • Interdisciplinary collaboration
  • Client Advocacy
  • Treatment Planning
  • Case Management Tracking
  • Skilled community-based case manager

Accomplishments

CPI/CPR -certified

SMART RECOVERY- Instructor

OCSWSSW -Registered since 2012

RESEARCH-URGENT CARE

Published-2019

Presented at Mental Health Conference in Berlin-2017

URGENT CARE PROGRAM

St.Michael's Hospital

FOCUS

Toronto Police Services/United Way

Timeline

Business Owner

Dakota's Sports Bar and Grill
01.2018 - 06.2022

Case Manager

Sound Times Support Services
05.2012 - 12.2017

Internship Student

Friends and Advocates
09.2011 - 04.2012

Certificate - Death Doula

Ontario School of Universal Energy

Social Service Worker Diploma - Social Work

Sheridan College

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Darlene Simpson