Darlene Scott

Medical Consultants Of West NL

06.2008 - Current

Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Reviewed and sent medical records to other physicians upon request.
Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
Aided with prescription refill requests.
Maintained records by recording, obtaining, and updating personal and financial information.
Managed multi-line phone system and pleasantly greeted patients.
Maintained current and accurate medical records for patients.
Checked patient insurance, demographic, and health history to keep information current.