Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Darlene Quiroz Escalante

Los Angeles

Summary

Dynamic professional with a proven track record at Carson Nissan, adept in multitasking and maintaining calm under pressure. Skilled in Microsoft Word and exceptional at fostering teamwork and collaboration. Demonstrated leadership by mentoring new staff, enhancing customer satisfaction, and streamlining service efficiency. Achieved significant improvements in productivity and customer service standards.

Overview

6
6
years of professional experience

Work History

BDC

Carson Nissan
Carson
06.2019 - Current
  • Answer phone calls for Service
  • Make appointments for Service
  • Called customers to confirm appointments

Cashier Team Lead

Carson Nissan
Carson
01.2022 - 12.2024
  • Answered phone calls to assist customers with questions and orders.
  • Performed daily opening and closing procedures for the register area.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed payments promptly for customers to exceed productivity standards.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to questions.
  • Trained new cashiers on proper use of registers and store policies.
  • Counted and balanced cashier drawers.

Service Porter

Carson Nissan
Carson
11.2018 - 05.2019
  • Drove vehicles to different areas of dealership to meet display standards.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Greeted customers and opened car doors to enhance service.
  • Assigned numbered tags to customers and vehicles.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.

Education

Medical Assistant -

UEI College
El Monte
07-2011

High School Diploma -

Santee Education Complex
Los Angeles, CA
06-2009

Skills

  • Flexible and adaptable
  • Calm under pressure
  • Microsoft Word
  • Teamwork and collaboration
  • Multitasking
  • Networking
  • Time management
  • Communication
  • Problem-solving
  • Organization and time management
  • Organizational skills
  • Decision-making
  • Leadership

Languages

English
Professional
Spanish
Professional

Timeline

Cashier Team Lead

Carson Nissan
01.2022 - 12.2024

BDC

Carson Nissan
06.2019 - Current

Service Porter

Carson Nissan
11.2018 - 05.2019

Medical Assistant -

UEI College

High School Diploma -

Santee Education Complex

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Darlene Quiroz Escalante