Darlene Quezada
Santa Paula ,CA
Summary
Dynamic Sales Associate with proven success at Bunnin Chevrolet, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in developing innovative sales strategies, I consistently achieved targets while fostering teamwork and collaboration. Fluent in both English and Spanish, I excel in communication and customer engagement, driving sales growth and loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Bunnin Chevrolet
04.2017 - Current
- Assisted customers in selecting vehicles, ensuring optimal match for needs and preferences.
- Demonstrated extensive product knowledge to educate clients on vehicle features and benefits.
- Collaborated with team members to maintain organized inventory and streamline sales processes.
- Conducted follow-up communications with clients to enhance customer satisfaction and retention.
- Developed promotional materials highlighting special offers and financing options for potential buyers.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained organized sales floor, ensuring merchandise was well-displayed and accessible.
Sales Associate
Keyes Mission Hills Hyundai
01.2013 - 03.2017
- Increased global sales by developing and implementing effective sales strategies and tactics.
- Guided sales team in setting realistic yet challenging sales targets.
- Implemented effective sales strategies to optimize sales performance within the assigned territory.
- Boosted sales performance through the creation of engaging promotional materials and sales presentations.
- Achieved sales targets consistently by implementing innovative sales strategies and tactics.
- Attended monthly sales meetings and quarterly sales trainings.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on company policies and customer service best practices.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Handled high-volume calls, maintaining composure under pressure to deliver exceptional service.
Education
Associate of Science - Nursing Science
Ventura College
Ventura, CA05-2027
GED -
Paramount High School
Paramount, CA06-2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving
- Goal oriented
- Verbal/written communication
- Reliable and punctual
- Fluent Spanish
- Medical terminology
- Empathy and sensitivity
- Fluent english
- Patient confidentiality
Accomplishments
- Exceeded monthly quota every month.
- Brought in 150 new customers.
Certification
- Certified CNA, Ventura College, 08/2025-12/2025
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Bunnin Chevrolet
04.2017 - Current
Sales Associate
Keyes Mission Hills Hyundai
01.2013 - 03.2017
Associate of Science - Nursing Science
Ventura College
GED -
Paramount High School