Darlene Posey
Torrance
Summary
Dedicated professional with over 15 years of experience in customer-facing and healthcare-adjacent roles, actively pursuing a position as a Radiology Information Specialist. Strong analytical, organizational, and communication skills are complemented by extensive expertise in specimen handling, data management, and compliance protocols. Proven ability to multitask effectively in fast-paced environments while ensuring accuracy and meticulous attention to detail. Committed to enhancing radiology operations through efficient information management and delivering exceptional service to patients and healthcare teams.
Overview
11
11
years of professional experience
Work History
Advanced Route Service Representative
Quest Diagnostics
01.2022 - 12.2025
- Gathered and conveyed laboratory specimens in accordance with established chain-of-custody and compliance protocols.
- Managed daily route logistics, ensuring timely pickup and delivery of patient samples to processing facilities.
- Maintained accurate documentation and data entry for specimen tracking systems.
- Engaged with healthcare providers and laboratory personnel to facilitate resolution of service challenges.
- Ensured proper handling, labeling, and storage of specimens per regulatory guidelines.
- Mentored ten new route service representatives on procedures and safety protocols.
- Enhanced route optimization efforts through collaborative team strategies, resulting in substantial reductions in operational costs and thousands of dollars in savings for company.
- Managed shipment tracking and coordinated driver dispatch to enhance coverage and ensure punctual deliveries.
Barista
Starbucks
03.2019 - 01.2022
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Building rapport with every customer and colleagues to create a positive environment.
- Identify bottlenecks within deployment and communicated to supervisor to check and adjust for business needs.
Shift Supervisor
Yogurtland
02.2015 - 02.2019
- Coached employees when standards were not being followed.
- Ordered inventory and checked and adjusted par levels for cost effectiveness.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Delivered successful training to more than five employees during tenure, educating on successful work processes and productivity strategies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe06-2026
Radiologic Technologist -
El Camino College
Torrance06-2029
Skills
- Outstanding customer support
- Employee training
- Team motivation
- Strong verbal communication skills
- Innovative problem resolution
- Organizational time strategies
- Experienced with Microsoft Office applications
- Database administration
- Regulatory compliance
- Record preparation
Languages
Khmer
Timeline
Advanced Route Service Representative
Quest Diagnostics
01.2022 - 12.2025
Barista
Starbucks
03.2019 - 01.2022
Shift Supervisor
Yogurtland
02.2015 - 02.2019
Bachelor of Arts - Anthropology
Arizona State University
Radiologic Technologist -
El Camino College