Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Darlene Petersen

Bourget,ON

Summary

Adept at claims processing and critical thinking, I excelled at Crown Life Insurance by negotiating favorable settlements and maintaining high customer satisfaction. My empathetic approach and efficient caseload management significantly contributed to minimizing financial risks. Skilled in policy interpretation and workflow management, I consistently surpassed targets, enhancing company reputation and client trust. Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

2025
years of professional experience

Work History

Crown Life Insurance

Claims Adjuster

Job overview

  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.

Mike Deans Grocery

Head Cashier

Job overview

  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Streamlined the checkout process for improved customer experience and reduced wait times.
  • Facilitated and logged store opening, closing, and shift changes.

Indeendant Grocer

Bakery Departmen Manager

Job overview

  • Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
  • Boosted employee morale with regular recognition programs, resulting in improved teamwork and higher overall job satisfaction rates within the department.
  • Optimized the bakery''s workflow by regularly evaluating and updating equipment and processes, resulting in increased efficiency and productivity.
  • Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
  • Continually exceeded sales targets by actively promoting bakery products through sampling events and special promotions.
  • Improved employee retention within the Bakery Department by fostering a positive work environment and addressing concerns promptly.
  • Implemented innovative merchandising techniques that resulted in an appealing display and increased product visibility.
  • Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
  • Contributed to the store''s overall success by actively participating in staff meetings, sharing best practices, and collaborating with peers on company-wide initiatives.
  • Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
  • Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
  • Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
  • Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
  • Developed a high-performing team through consistent training, coaching, and performance evaluations.
  • Effectively managed labor costs by monitoring staff hours, adjusting schedules as needed, and identifying areas for improvement in productivity.
  • Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
  • Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
  • Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
  • Established strong vendor relationships for reliable supply chain management and effective cost negotiation.
  • Monitored inventory levels and identified opportunities for cost savings.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained and controlled inventory of baked goods.
  • Maintained cleanliness and hygiene in bakery premises.
  • Managed all baking operations professionally and handled all problems confidently.
  • Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Established and maintained relationships with suppliers to procure quality ingredients and equipment.
  • Developed cost-effective strategies to drive bakery sales and optimize profits.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Guaranteed all baked goods were cooked according to customers tastes and needs.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Paint Dept

Lowes

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cash Office Manager

Rona

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Ottawa's Schoolboard

Switchboard Operator
07.1980 - Current

Job overview

  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.

Crown Life Insurance

Receptionist
04.1978 - 12.1980

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Gloucester High Scool
Ottawa, ON

from Secretary
06.1978

University Overview

Skills

  • Critical thinking
  • Claims Assessment
  • Active listening
  • Highly motivated
  • Claims processing
  • Team collaboration
  • Caseload management
  • Policy interpretation
  • Policy investigations
  • Attention to detail
  • Medical coding
  • Empathy and patience
  • Workflow management

Languages

English
Elementary

Timeline

Switchboard Operator
Ottawa's Schoolboard
07.1980 - Current
Receptionist
Crown Life Insurance
04.1978 - 12.1980
Gloucester High Scool
from Secretary
Claims Adjuster
Crown Life Insurance
Head Cashier
Mike Deans Grocery
Bakery Departmen Manager
Indeendant Grocer
Lowes
Paint Dept
Rona
Cash Office Manager

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Darlene Petersen