Darlene Pagan
Corona
Summary
Professional with experience in guiding individuals through recovery processes. Skilled in motivational interviewing, crisis intervention, and personalized care planning. Strong focus on team collaboration and achieving results. Flexible and dependable, adapting to changing needs while fostering supportive environment. Highly capable in building trust and rapport with clients, ensuring effective communication and progress.
Overview
24
24
years of professional experience
Work History
Peer Recovery Coach
Telecare Corporation
05.2024 - 01.2025
- Increased clients'' self-awareness by conducting regular assessments.
- Established trust and rapport with clients, creating a strong foundation for open communication.
- Streamlined administrative processes, while maintaining accurate records for each client
- Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals.
- Administered toxicity and breathalyzer tests to assess adherence to recovery plans.
Certified Peer Support Specialist
County of Riverside Department of Public Health
07.2023 - 01.2024
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality.
- Collaborated with teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain safety and stability within the supportive environment.
- Conducted regular progress assessments, updating care plans as needed to reflect evolving client goals and circumstances.
- Transported individuals to medical appointments and support meetings whenever needed.
Manager of Operations
El Torito Restaurants
06.2001 - 01.2016
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Developed training programs for new employees, ensuring high level of competence and quick adaptation to their roles.
- Initiated cost-saving initiative by optimizing resource allocation, which significantly reduced operational expenses.
- Analyzed sales data to identify trends and areas for expansion, contributing to strategic planning and growth.
Education
No Degree - Business Administration And Management
Norco College
Norco, CASkills
- Substance abuse
- Documentation
- Trauma-informed care
- Teamwork and collaboration
- Multitasking
- Adaptability and flexibility
- Certified in CPR/AED
- Clinical assessment
Languages
Spanish
Limited Working
Timeline
Peer Recovery Coach
Telecare Corporation
05.2024 - 01.2025
Certified Peer Support Specialist
County of Riverside Department of Public Health
07.2023 - 01.2024
Manager of Operations
El Torito Restaurants
06.2001 - 01.2016
No Degree - Business Administration And Management
Norco College
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