Summary
Work History
Education
Skills
Timeline
Generic

Darlene Mccrea

Mission,British Columbia

Summary

I have 20 years in customer service skills

Work History

Customer Service /Cashier

London Drugs
Calgary ,alberta
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Assistant Manager / Hair Dresser

Toppys Hair Salon
Vancouver, BC
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.

Travelling Hairdresser

Self Employed
Abbotsford, QC
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
  • Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.

Education

Certificate - Business Administration

Vancouver Vocational Institute
Vancouver, BC

Certificate - Esthetics/ Hair Design

Vancouver Vocational Institute
Vancouver, BC

Skills

  • Calm Under Pressure
  • Critical Thinking
  • Cultural Awareness
  • Written Communication
  • Time Management
  • Dependable and Responsible
  • Task Prioritization
  • Analytical and Critical Thinking
  • Attention to Detail
  • Organization
  • Good Telephone Etiquette
  • Teamwork and Collaboration

Timeline

Customer Service /Cashier

London Drugs

Assistant Manager / Hair Dresser

Toppys Hair Salon

Travelling Hairdresser

Self Employed

Certificate - Business Administration

Vancouver Vocational Institute

Certificate - Esthetics/ Hair Design

Vancouver Vocational Institute
Darlene Mccrea