Darlene Mazariegos
Rowland Heights
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in incident reporting and emergency response. Proven ability to enhance safety through effective access control and conflict resolution. Recognized for superior customer service and detail-oriented surveillance, significantly reducing unauthorized access and improving overall security measures.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Santa Fe Springs, CA
04.2022 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with local law enforcement during incidents to enhance response efforts.
- Prepared detailed incident reports for management review and follow-up actions.
- Trained new security personnel on protocols and emergency procedures effectively.
- Implemented access control measures to restrict unauthorized entry efficiently.
- Responded promptly to alarms and disturbances, ensuring swift resolution of issues.
- Utilized surveillance equipment to monitor activities and document incidents accurately.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
CNA
Athertine Baptist Home
Alhambra, CA
10.2016 - 06.2017
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained clean and safe environment for residents through regular sanitation practices.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Documented patient information accurately in electronic health records systems.
- Provided emotional support to residents, fostering positive relationships and engagement.
- Trained new staff on best practices for patient care and safety protocols.
- Participated in ongoing education sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Job Coach
Inclusion Services
Pomona, CA
09.2015 - 03.2016
- Developed and maintained relationships with community resources to support job coaching.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Collaborated with local employers to identify job opportunities for clients.
- Developed and facilitated job search workshops for clients to enhance job search skills.
- Created and managed job search strategies for clients to improve job search success.
- Coached clients on resume and cover letter development to enhance opportunities.
- Enhanced client success rates by creating personalized job search strategies and providing tailored advice.
- Developed targeted resumes and cover letters for clients, resulting in higher response rates from potential employers.
- Organized impactful networking events that connected job seekers directly with hiring managers and potential employers.
- Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
- Encouraged clients to explore new career paths, leading to successful career transitions for many.
- Designed and implemented tracking system to monitor client progress, facilitating more targeted support.
- Boosted client retention and success rates, introducing innovative job search techniques and tools.
- Enhanced clients' digital literacy, teaching them how to effectively use online job search tools and platforms.
- Enhanced client job search strategies with personalized coaching sessions, leading to improved interview skills and job placement rates.
- Evaluated client skills and job readiness, providing constructive feedback and actionable advice.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Designed and delivered web-based, self-directed learning materials.
- Established and maintained quality control standards.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and executed performance management programs to increase employee engagement and productivity.
CNA
Kei Ai
Los Angeles, CA
05.2015 - 09.2015
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Job Coach
In2Vision
West Covina, CA
04.2015 - 07.2015
- Developed individualized employment plans for clients based on skills and interests
- Conducted job readiness training, enhancing client confidence and employability
- Facilitated workshops on resume writing and interview techniques to prepare clients
- Coordinated with local businesses to identify job openings suitable for clients
- Monitored client progress in employment settings, providing feedback and support
- Evaluated client performance in job placements, recommending adjustments as needed
- Mentored junior staff on effective coaching strategies and best practices
- Implemented tracking systems to measure client outcomes and program effectiveness
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.
- Kept detailed records of individual histories, scores, and documents.
- Developed and implemented job coaching plans for clients with diverse career goals.
- Empowered entry-level job seekers by developing essential soft skills such as teamwork, problem-solving, time management, and adaptability through targeted coaching sessions.
- Guided clients through career transitions by identifying transferable skills and aligning them with new opportunities.
- Improved clients'' networking abilities with personalized coaching on professional communication techniques and etiquette.
- Facilitated group sessions on career development, enhancing participants' understanding of job market and opportunities.
- Improved client confidence by delivering motivational speaking sessions and one-on-one coaching.
- Delivered up-to-date labor market information to clients, enabling more informed decision-making regarding career choices.
- Organized job fairs and networking events, connecting clients with potential employers and expanding their professional networks.
Education
High School Diploma - General
El Monte High School
El Monte, CA06.2000
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- FLUENT IN LANGUAGE
- Visitor tracking
- Access control management
- Electronic surveillance
- Document management
- Security equipment operation
- Metal detector operation
- Theft prevention training
- Dispatch
- Investigation documentation
- Crime prevention methods
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Hazardous materials response
- Security systems
- Interior and exterior patrol
- Investigative tools
- Alarm monitoring
- Entrance control
- Premises patrol
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- Reporting skills
- ID verification
- Emergency awareness
- Event security
- Patrol techniques
- Self-defense
- De-escalation techniques
- Security operations experience
Languages
Spanish
Full Professional
Timeline
Security Officer
Allied Universal Security Services
04.2022 - Current
CNA
Athertine Baptist Home
10.2016 - 06.2017
Job Coach
Inclusion Services
09.2015 - 03.2016
CNA
Kei Ai
05.2015 - 09.2015
Job Coach
In2Vision
04.2015 - 07.2015
High School Diploma - General
El Monte High School