SAP
DARLENE LAMB
Edmonton,Alberta
Summary
Dynamic and results-driven professional with a proven track record at DIAVIK DIAMOND MINES INC. (DDMI) RIO TINTO, excelling in project management and interpersonal communication. Leveraged expertise in Microsoft Office Suite and ERP systems to enhance executive team efficiency and foster stakeholder engagement. Demonstrated exceptional ability to manage complex schedules and coordinate high-level events, driving organizational success. Highly organized Executive Assistant with notable experience in managing complex calendars, coordinating international travel, and overseeing high-level meeting preparation. Strong administrative skills including proficiency in MS Office Suite and CRM systems. Proven ability to handle sensitive information with discretion, and maintain confidentiality. Demonstrated success in improving organizational processes, enhancing productivity, and implementing strategic solutions for efficiency.
Overview
19
19
years of professional experience
Work History
Executive Assistant to COO
DIAVIK DIAMOND MINES INC. (DDMI) RIO TINTO
Lac des Gras, NT
11.2022 - Current
- Strategically aligned with business priorities, proactively anticipated leadership needs, and spearheaded improvements to enhance executive team efficiency
- Demonstrated unwavering integrity and discretion in handling sensitive information, while maintaining utmost professionalism in interactions with internal and external senior executives
- Excelled in managing multiple high-priority tasks across global teams, consistently meeting stringent deadlines in a fast-paced environment
- Expertly managed executive-level calendars and orchestrated complex domestic and international travel arrangements with precision
- Ensured meticulous adherence to Diavik's document control procedures and statutory requirements through efficient filing and records management
- Independently developed and generated comprehensive reports and spreadsheets, including data collection and analysis to support informed decision-making
- Masterfully orchestrated high-level meetings, conferences, and workshops, overseeing all aspects from scheduling and participant coordination to agenda creation and detailed minute-taking
- Fostered seamless collaboration with the site-based administrative team to establish and maintain consistent guidelines and approaches across the organization
- Provided expert coaching and mentoring to team members, facilitating professional growth and enhancing overall team performance
- Spearheaded the organization and coordination of impactful site events and town halls, ensuring effective communication and engagement with all stakeholders
- Meticulously planned and executed site visits for distinguished guests and dignitaries, including comprehensive agenda creation, tour coordination, and travel logistics
- Skillfully managed Senior Management's participation in major industry events such as PDAC and Roundup, ensuring optimal representation and networking opportunities for the company
Senior Finance Officer
GOVERNMENT OF THE NWT
Hay River, NT
05.2021 - 10.2022
- Served as a key liaison between the Northwest Territories Housing Corporation (NWTHC) and the Government of the Northwest Territories (GNWT) Financial Shared Services, resolving issues related to payment and commitment authority for NWTHC transactions
- Maintained cutting-edge knowledge of current accounting practices, financial legislation, regulations, policies, and directives, providing expert interpretations and advice to District staff
- Provided critical oversight and support to Local Housing Organizations' financial activities, ensuring effective and efficient delivery of social housing programs
- Managed the financial aspects of the Loan and Mortgage program, ensuring comprehensive client file documentation and timely, accurate processing of mortgage payments
- Delivered comprehensive human resources support, including leave management, casual hiring processes, and tracking of training and development initiatives
- Oversaw and mentored summer students and staff, fostering professional growth and ensuring operational efficiency
Office Manager/ Intake Officer
GOVERNMENT OF THE NWT
Hay River, NT
03.2017 - 05.2021
- Spearheaded the implementation and management of a comprehensive case management system, ensuring efficient tracking and resolution of enquiries and complaints
- Oversaw financial operations, including: Processing financial transactions and maintaining accurate records, Preparing budget and financial reports, Verifying and processing invoices in accordance with GAAP and GNWT practices, Liaising with financial practitioners, providing necessary financial documentation
- Managed the organization's web presence: Overseeing website content management, including publishing reports, resources, and notices, Ensuring maintenance and updates in all official languages, Coordinating with IT service providers to resolve technical issues
- Developed and maintained a secure, confidential filing and storage system for all files and correspondence, managing document retention in compliance with GNWT schedules while preserving office independence
- Led procurement processes: Preparing and maintaining all relevant documentation, Obtaining quotes from contractors for goods and services, Arranging for procurement of goods and provision of services
- Prepared comprehensive written project plans, including budgets, timelines, options or courses of action, and associated decision points
- Promoted the Office of the Ombud at public events such as tradeshows and conferences, enhancing the organization's visibility and community engagement
- Implemented and managed office security protocols, assessing potential risks and implementing effective courses of action to maintain a safe work environment
- Supervised the provision of official language services, coordinating interpreter/translator services to maintain compliance with language requirements and enhance accessibility
- Handled confidential correspondence with public bodies and complainants, upholding accountability and ensuring compliance with relevant Acts
- Served as a key liaison in policy and procedural matters, effectively communicating with various stakeholders to maintain organizational alignment
- Maintained designation as a Commissioner of Oaths, authorized to sign legal documents, thereby streamlining internal processes
- Contributed strategic input to the development of internal policies and procedures, providing valuable recommendations and advice to the Ombud
- Produced and analyzed monthly case status reports and statistical information, supporting data-driven decision-making and public reporting requirements
- Supervised and mentored casual administrative staff, fostering a productive and efficient work environment
- Led the development, implementation, and ongoing maintenance of the operational procedures manual, ensuring best practices and consistency across the organization
- Maintained critical databases, including lists of public bodies, referral services, and agencies, to facilitate smooth operations and inter-organizational communication
Promotions & Marketing Officer
Government of the NWT Minerals & Petroleum Resources
Hay River, NT
09.2016 - 03.2017
- Developed and executed comprehensive media strategies by negotiating with various outlets to optimize advertising placement, timing, and medium selection, ensuring maximum impact and cost-effectiveness
- Spearheaded the procurement of promotional materials and marketing products, aligning purchases with brand guidelines and campaign objectives
- Represented the department at high-profile marketing conferences and networking events, fostering industry relationships and staying abreast of emerging trends
- Collaborated cross-functionally with divisional teams to conceptualize and design impactful advertisements, ensuring cohesive messaging across all marketing channels
- Managed marketing budget allocation and monitored variances, implementing cost-control measures to maximize ROI on promotional activities
- Led end-to-end project management for special events, overseeing planning, execution, and post-event analysis to drive engagement and brand awareness
- Served as the department's key representative in all marketing and promotional initiatives, ensuring alignment with organizational goals and maintaining brand integrity
Executive Assistant to CFO
NWT Power Corporation
Hay River, NT
11.2010 - 09.2016
- Orchestrated large-scale corporate events for 50-100 attendees, managing logistics, budgets, and stakeholder communications
- Served as a key member of the website team, preparing and publishing content for the internal intranet site, enhancing company-wide communication and information sharing
- Spearheaded corporate communications initiatives, including: Designing public-facing mailings and company brochures, Contributing to the creation of Annual Reports, Coordinating and distributing media releases and outage notifications
- Managed end-to-end procurement process for bulk airline quick tickets, including negotiation, inventory control, and purchasing, optimizing travel expenses for the organization
- Acted as a crucial liaison to the CFO, managing action items and facilitating communication across various high-level groups including Senior Management, Risk Management Committee, Corporate Operations, and Finance
- Administered payroll and leave management for 60 corporate employees using the Penny system, ensuring accurate and timely processing
- Orchestrated Senior Management Team meetings, including agenda preparation, minute-taking, and follow-up action item tracking
- Streamlined Board processes by preparing comprehensive cover papers for recurring agenda items, enhancing meeting efficiency
- Managed accounts payable functions, including coding and timely processing of invoices to maintain positive vendor relationships
- Spearheaded company-wide training initiatives, notably implementing a new electronic time entry system for 60 staff members across remote communities
- Maintained and optimized the corporate electronic filing system (iManage), ensuring efficient document control and accessibility
- Developed and managed the Head Office key control system, enhancing overall security protocols
- Oversaw the Signing Authority system, maintaining accuracy and currency to ensure proper financial controls
- Coordinated complex travel arrangements for employees and consultants, optimizing schedules and controlling costs
Executive Assistant, Office of the President
Northern Transportation Company Ltd. (NTCL)
Hay River, NT
07.2006 - 11.2010
- Served as the primary liaison for the President, managing all executive communications, including drafting and editing high-stakes correspondence, press releases, and official documents
- Orchestrated the preparation and timely distribution of critical company reports and slide presentations for board meetings, ensuring leadership was well-equipped for strategic discussions
- Conducted in-depth research and synthesized complex information to produce comprehensive briefings, position papers, policy statements, and recommendations for the President and Senior Management
- Managed the CEO's dynamic schedule, prioritizing commitments and ensuring optimal time management to maximize executive productivity and strategic focus
- Spearheaded the planning, arrangement, and coordination of high-profile corporate functions, including annual Christmas Parties, Golf Challenges, and Board of Directors Meetings & Receptions
- Oversaw comprehensive property management responsibilities: Maintained meticulous property files, including land value assessments, tax rates, and tax appeals, Managed all property tax and lease payments, Ensured timely business license renewals
- Collaborated in budget preparation and control processes, contributing to financial oversight and resource allocation at the executive level
- Provided critical financial support: Prepared yearly reconciliation reports, Entered requisitions in multiple systems (Great Plains, JDE, Navision), Managed inventory control and purchasing for all NTCL merchandise
- Oversaw all aspects of main office and grounds maintenance, managing both external contractors and in-house personnel to ensure a professional and efficient work environment
- Spearheaded the production of NTCL's quarterly internal newsletter, 'The Link,' serving as editor-in-chief and driving employee engagement through effective corporate communications
- Provided high-level project management support to senior leadership, overseeing initiatives such as office renovations and relocations
- Participated in special projects including annual studies, reports, surveys, and other strategic initiatives, demonstrating adaptability and analytical skills across diverse
Education
Some College (No Degree) - Project Management (PMP)
Project Management Institute
Pennsylavania01-2025
Some College (No Degree) - Certified Efficiency Expert Master (CEEm)
ECM Institute
Massachusetts08-2024
Expert Excel Certificate -
Aurora College
Online08.2023
Leadership Certificate Program -
Vancouver Community College
Human Resource Management Certificate -
Aurora College
Administrative Certificate -
Banff Academy for Business
Bookkeeping & Financial Management Certificate -
Aurora College
Intermediate Word Certificate -
Aurora College
Fort Smith, NTSkills
- SAP
- ERP
- ShareNavision
- DIIMS
- PeopleSoft
- Human Logistics
- SAM
- P-Card
- Sage
- Microsoft Office Suite / 365
- SharePoint
- Adobe Professional
- Visio
- POSSE
- IVOS
- MailChimp
- ORCS/ARCS
- Google Apps
- Travel administration
- Expense reporting
- Project management
- Office management
- Logistics and schedule management
- Report analysis
- Invoice processing
- Business correspondence
- Business writing
- Risk management
- Meticulous attention to detail
- Presentation development
- Software knowledge
- Excel spreadsheets
- Interpersonal communication
- Calendar management
- Administrative support
- Conference planning
Certifications And Education
Certified Efficiency Expert Master, CEE #4995780-M-24, 08/01/24, Significant Potential Incident Lead Investigator, InterSafe #ABN 53071971376, 05/01/23, First Aid & CPR/AED Level C, Canadian Red Cross, 06/03/26, Project Management Program, Aurora College, Leadership Certificate Program, Vancouver Community College, Human Resource Management Certificate, Aurora College, Administrative Certificate, Banff Academy for Business, Bookkeeping & Financial Management Certificate, Aurora College, Expert Excel Certificate, 08/01/23, Intermediate Word Certificate, Aurora College, Project Management Fundamentals, Global Knowledge, Aboriginal Cultural Awareness Training Modules 1-4, Government of Northwest Territories, Diversity and Inclusion in the Workplace, GNWT
Highlights Of Projects
- Spearheaded multiple company-wide initiatives, including digital transformation and website revitalization, demonstrating ability to lead cross-functional teams and drive organizational change.
- Successfully guided technologically diverse staff through significant operational transitions, achieving rapid adoption of new systems and processes.
Process Optimization & Efficiency Enhancement: Led initiatives that dramatically improved operational efficiency, including a 90% reduction in unlocatable inventory items and streamlining of pre-shift communication processes. - Redesigned key control systems and implemented new accountability measures, enhancing overall security protocols.
Digital Transformation and Technology Implementation: Led company-wide transition from manual, fax-based time entry to full online PeopleSoft adoption, significantly improving data accuracy and processing efficiency. - Co-led comprehensive redesign of company website, enhancing user experience and digital presence.
Training & Compliance: Developed and executed a comprehensive staff training program, achieving 100% PeopleSoft compliance across multiple remote locations in just 3 weeks, exceeding target timeline. - Improved document traceability and audit processes by modifying signing authority procedures.
Project Management: Successfully managed diverse projects spanning security enhancement, digital transformation, inventory control, and operational standardization. Consistently delivered results ahead of schedule, demonstrating strong planning and execution skills
Cross-Functional Collaboration: Effectively coordinated efforts across various departments, including mining operations, warehousing, IT, and administration. - Aligned local operations with broader company strategies, enhancing overall organizational efficiency.
Software
ERP
PeopleSoft
SAM
Sage
P-Card
Adobe Professional
Visio
MailChimp
ORCS/ARCS
Google Apps
Microsoft Office Suite / 365
Human Logistics
IVOS
POSSE
Navision
DIIMS
Languages
English
Native language
Thai
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- CEEm
- PMP
Timeline
Executive Assistant to COO
DIAVIK DIAMOND MINES INC. (DDMI) RIO TINTO
11.2022 - Current
Senior Finance Officer
GOVERNMENT OF THE NWT
05.2021 - 10.2022
Office Manager/ Intake Officer
GOVERNMENT OF THE NWT
03.2017 - 05.2021
Promotions & Marketing Officer
Government of the NWT Minerals & Petroleum Resources
09.2016 - 03.2017
Executive Assistant to CFO
NWT Power Corporation
11.2010 - 09.2016
Executive Assistant, Office of the President
Northern Transportation Company Ltd. (NTCL)
07.2006 - 11.2010
Some College (No Degree) - Project Management (PMP)
Project Management Institute
Some College (No Degree) - Certified Efficiency Expert Master (CEEm)
ECM Institute
Expert Excel Certificate -
Aurora College
Leadership Certificate Program -
Vancouver Community College
Human Resource Management Certificate -
Aurora College
Administrative Certificate -
Banff Academy for Business
Bookkeeping & Financial Management Certificate -
Aurora College
Intermediate Word Certificate -
Aurora College
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