Darlene Keats

Work History

Comfort Home Care Inc

03.2022 - 10.2024

Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
Improved patient well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.

Thorburn Lake

06.2014 - 11.2020

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Expedited document processing with accurate data entry and timely filing.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Supported executive staff with well-prepared reports, presentations, and meeting materials.

Walmart

06.2012 - 03.2014

Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
Increased customer satisfaction by addressing and resolving complex issues effectively.
Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.