Summary
Overview
Work History
Skills
Experience
Timeline
Generic

Darlene Jubinville

Winnipeg,MB

Summary

Proven Customer Service Representative at Skybridge Americas, adept in problem-solving and active listening, significantly enhanced customer loyalty through empathetic complaint resolution. Skilled in adaptability, expertly managed high-stress situations, ensuring customer satisfaction and repeat business. Demonstrated strong product knowledge, aligning with employer-desired skills for informed customer recommendations.

Overview

2025
2025
years of professional experience

Work History

Respite Care Worker

Dana Burdey
  • Encouraged positive behavior
  • Managed challenging behaviors or emotional distress by utilizing de-escalation techniques and maintaining a calm demeanor.
  • Administered medications as prescribed.
  • Established safe and nurturing environment for individuals under care, ensuring their comfort and well-being.

Customer Service Representative

Skybridge Americas
05.2003 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Skills

  • Problem-solving
  • Active listening
  • Adaptability and flexibility
  • Compassionate caregiving
  • Emotional support
  • Hygiene maintenance
  • Professional boundaries
  • Patience

Experience

First hand experience with seizures, behavioral issues and developmentally delayed child and adult.

Timeline

Customer Service Representative

Skybridge Americas
05.2003 - 01.2025

Respite Care Worker

Dana Burdey

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Darlene Jubinville