Darlene Inamahoro

• Delivered high-quality business applications, enhancing operational efficiency and positively impacting the Universities’ bottom line.
• Developed customized solutions for unique departmental challenges at McGill using relevant technology platforms.
• Led a team of application developers, fostering creativity, innovation, and maintaining high-quality standards.
• Fostered strong stakeholder relationships through open communication and regular project updates.
• Created detailed project plans, evaluated emerging technologies, and negotiated favorable vendor contracts.

IT Project Lead:

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Responsible for driving Salesforce Service Cloud application design and build activities for three line of businesses (Recruitment, Admissions, Business Development).
• Facilitated grooming workshops and provided guidance on required process alignments. Reviewed business analysts deliverables and shared best practices on how to run a Salesforce Agile project.
• Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
• Interviewed, hired, trained, managed and mentored a team of three Level 1 Manager staff by coaching daily, leading performance reviews and offering constructive feedback.
• Recruited and oversaw personnel to achieve performance and quality targets.

Lead Business Analyst

• Identified needed business improvements and determined appropriate systems required to implement case management system (Insight).
• Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
• Developed test scenarios and data warehouse integration testing.
• Performed the configuration and controlled of case management system parameters and files to meet business requirements.

Data Analyst

• Designed Tableau enrolment and conversion rate dashboards to support the Faculty's Executive Decision/Planning.
• Created various spreadsheets using Power BI to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Gathered, organized and modeled data for student satisfaction survey reports.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
• Interviewed, hired, trained and mentored seventeen IT Junior consultant staff by coaching daily, leading performance reviews and offering constructive feedback.
• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Created service level agreement for IT operational functions and help desk operations.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Analyzed Classroom AV Hardware issues to identify troubleshooting methods needed for quick remediation.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Hired, provided training and supervised seventeen IT Junior Consultants.
• Streamlined front desk operations for increased efficiency and improved guest experiences