Darlene Hamill
Kelowna,Canada
Summary
Diligent operations management professional with a strong background in streamlining processes and optimizing efficiency. Proven ability to enhance productivity and problem-solving skills in fast-paced environments. Demonstrates a robust focus on team collaboration and consistently meets organizational goals. Adaptable and reliable, with skills in project management, data analysis, and problem-solving. Known for clear communication, strategic thinking, and a results-driven approach.
Overview
29
29
years of professional experience
Work History
Operations Associate Management Support
Canada Life London Life/ Freedom 55 Financial
04.2007 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Improved employee onboarding experience by creating detailed orientation program.
- Enhanced office safety by coordinating update of emergency response procedures.
- Organized company events, boosting employee morale and fostering positive work culture.
- Supported project teams by providing administrative assistance, leading to timely project completion.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Administration Assistant / Receptionist Secretary to CEO
GEO tivity Ltd.
10.2002 - 04.2004
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assistant Project Manager
Armour Construction Ltd.
08.2001 - 05.2003
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Administration Clerk / Receptionist
IKON Office Solutions
09.1999 - 05.2001
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Scheduled appointments and managed calendars for staff members.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Streamlined office processes by implementing efficient filing systems and organizational techniques.
- Provided comprehensive support during corporate events or conferences by organizing materials, coordinating logistics, and managing attendee registration processes.
Office Assistant
Lakeshore Dental Center
04.1996 - 06.1998
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
Education
Diploma with honors -
Business Administration And Management
Kelowna, BCDiploma -
Records Management
Toronto, ONSkills
- Excellent communication skills
- Interpersonal skills
- Knowledge of computer programs
- Payroll systems
- Customer service ability
- Sales technique
- Organizational skills
- Ability to implement policies
- First Aid
- Excel
- Power Point
- Access
- Windows applications
- MS Office
- Acc Pac Plus
- A/R A/P G/L
- Simply Accounting
- Outlook
- Compliance coordination
- Advertising
- Recruitment
- Training
- Orientation
- Hiring processes
- Termination processes
- Data entry
- A/R collections
- Multi-tasking
- Problem-solving
- Confidential filing system
- Sales tracking
- Reporting
- Motivating staff
- Training co-workers
- Coordinating schedules
- Maintaining office equipment
- Inventory monitoring
- Personable
- Motivated
- Working under pressure
- Responding professionally
- Team player
- Written communication skills
- Verbal communication skills
- Customer service
- Project management
- Relationship building
- Operations management
Supervisory Skills
- Create and track weekly Sales numbers and objectives spreadsheet.
- Reporting directly to regional manager any discrepancies or complaints
- Diplomatic, tactful and sensitive when dealing with staff and public.
- Demonstrated ability to motivate and inspire staff.
- Train co-workers in use of equipment and products and safety
- Train staff for compliance rules and regulations
- Coordinated schedules for employees.
- Maintained various types of office equipment.
- Monitored inventory for monthly counts- year end counts.
Customer Service Skills
- Extremely personable
- Highly motivated and able to multitask duties.
- Ability to work well under pressure, capability of handling problems.
- Responded efficiently and professionally when dealing with clients.
- Work well independently; also, I am a strong team player.
- Excellent written and verbal communication skills
Contact Info
Available on request.
Administration Skills
- Compliance and audit coordinator
- Advertising and Recruitment for new employees
- Training and orientation for new employees
- Hiring and Termination processes, procedures and paperwork
- Logging and tracking all education for new employees.
- Prioritized workload to meet completion monthly and annual deadlines.
- Scheduled appointments, meetings, and conferences
- Airline and Hotel bookings
- Experience as a multi-line switchboard operator, conference calling.
- Performed daily data entry, A/P and A/R entries.
- Proven track record in A/R collections
- Performed daily data entry.
- Ability to multi-task in many areas and have excellent problem-solving talents.
- Established and maintained confidential filing system.
Languages
English
Professional Working
Timeline
Operations Associate Management Support
Canada Life London Life/ Freedom 55 Financial
04.2007 - Current
Administration Assistant / Receptionist Secretary to CEO
GEO tivity Ltd.
10.2002 - 04.2004
Assistant Project Manager
Armour Construction Ltd.
08.2001 - 05.2003
Administration Clerk / Receptionist
IKON Office Solutions
09.1999 - 05.2001
Office Assistant
Lakeshore Dental Center
04.1996 - 06.1998
Diploma -
Records Management
Diploma with honors -
Business Administration And Management
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