Darlene Dorge

Work History

Kitchen Manager

Saffies General Store

04.2023 - Current

Conduct daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Schedule and receive food and beverage deliveries, adhering to food cost and budget.
Delegate food preparation duties down to cooks and follow up with cooks to verify proper preparation and production of meals.
Develop and implement kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Review and analyze kitchen performance to verify gaps and observe continuous improvement.
Create and deploy successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Collaborate with other departments to coordinate meal service and special events, executing smooth operations.
Calculate prices of ingredients to monitor food costs and control expenses.
Design and maintain menus to offer variety of high quality and consistency of dishes.
Maintain kitchen cleanliness and sanitation through correct procedures and schedule cleaning of surfaces and equipment.
Oversee food preparation and monitored safety protocols.
Keep facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Maintain effective supply levels by monitoring and reordering food stock and dry goods.
Inspect equipment and machinery for proper working condition and direct staff to clean and repair as needed.
Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
Check and test foods to verify quality and temperature.
Implement and maintain food safety and sanitation standards to establish safe handling and preparation of food.

Freelance Marketer

Business Solutions

02.2019 - Current

Providing intuitive freelance Marketing support to small and medium-sized businesses remotely
Meet with business owners to discover and learn about their business
Suggest and implement marketing strategies and tactics based on their needs
Establish a comprehensive marketing plan and schedule for the year that stayed within the budget given
Research viable sales channels to pursue for advertising opportunities that not only engage the community but also to give back to that same community
Perform cold calls
Identify appropriate marketing channels and target customers for campaigns.
Develop campaigns and specific marketing strategies for clients.
Write engaging and successful marketing, advertising, and website copy.
Conduct research to analyze customers' behavior, preferences and purchasing habits.
Track various product sales and costs by analyzing and entering sales, business data and expenses.
Work within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue..
Update social media platforms with latest news and corporate details.
Plan marketing initiatives and leveraged referral networks to promote business development.
Monitor social media questions and comments and respond appropriately.
Update customer database and generate lists and counts for direct marketing projects.
Team with advertising agencies and outside consultants to develop strategic marketing plans.
Lias between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Create customized marketing materials to increase product awareness.
Research and evaluate potential new markets and products.
Track key performance indicators to measure success of campaigns.
Analyze data to uncover insights and identify key opportunities to inform strategic decisions.
Assemble reports and presentations to share insights and recommendations with stakeholders.
Services provided but are not limited to web design and management, digital advertising and ad creation, data entry, marketing strategy, budget planning and execution.

Digital Advertising Specialist

Farm Marketer.com & Cottage Marketer.com

07.2017 - 09.2019

Successfully grew New Client Business portfolio by 300% through an aggressive, consistent and self-directed telemarketing plan
Researched and expanded sales leads throughout Canada and the United States effectively growing the list of leads by more than 400%
Exceeded the CEO's expectation for the role and created new benchmarks for future employees.
Interpreted clients' needs and introduced services to fit specific requirements.
Developed and managed relationships with key clients and partners to drive growth.
Collaborated with internal departments to align marketing campaigns.
Analyzed marketing data and trends to identify opportunities for improvement.
Collected, arranged, and input information into database system.
Evaluated customer needs and feedback to drive product and service improvements.
Gathered, organized and input information into digital database.

Automotive Service Manager

Canadian Tire

08.2013 - 07.2017

Successfully Managed a team of 15+ employees, who as a team achieved an 11% growth in sales during time as Manager
Implemented monthly meetings and morning huddles to not only provide directives but to promote a sense of teamwork and unity through honest, helpful and encouraging conversation
Performed the front-line customer service role as intake and appointment manager
Established and maintained positive customer relationships to develop and grow brand loyalty and customer retention.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Executive Assistant/Car Sales

Steinbach Dodge Chrysler Ltd.

05.2009 - 03.2013

Provided professional, reliable support to all departments of the dealership while exhibiting excellent customer service to both internal and external customers
Profitably managed the National Car Rental franchise within the dealership
Planned and successfully executed events and Chrysler promotions
Monitored and managed Chrysler Financial Incentive program for the Dealer Principle to ensure accounts were in balance.
Handled confidential and sensitive information with discretion and tact.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Answered high volume of phone calls and email inquiries.
Screened calls and emails and responded accordingly to support executive correspondence.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Facilitated training and onboarding for incoming office staff.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Filed paperwork and organized computer-based information.
Updated and maintained confidential databases and records.
Worked with senior management to initiate new projects and assist in various processes.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Created and managed office systems to efficiently deal with documentation.
Coordinated events and worked on ad hoc projects.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Screened personal and business calls and directed to appropriate party.
Volunteered to help with special projects of varying degrees of complexity.
Promoted team productivity by keeping supplies organized and well-stocked.
Wrote reports, executive summaries and newsletters.
Led staff and vendors in providing high level of service for owner and guests.

Laborer

Loewen Windows

11.2007 - 06.2008

General duties in the manufacturing process of windows.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Summary

Overview

Work History

Kitchen Manager

Freelance Marketer

Digital Advertising Specialist

Automotive Service Manager

Executive Assistant/Car Sales

Laborer

Education

Certificate With Honors - Business And Administration

Skills

Languages

Timeline

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