Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

DARLENE DE GUZMAN

Walnut

Summary

Self-motivated and ambitious individual with great order fulfillment skills running with 2-3 years of experience. Highly creative in finding solutions to complex fulfillment challenges. Attentive to details to ensure accurate and efficient order processing. Able to adapt quickly to changing demands in a fast-paced environment. Consistent typing speed up to 70-80WPM and can be computer savvy, with experience running Microsoft Word, Google Suite, and some Excel. A valuable asset for any organization seeking a dedicated, strongly organized individual who is eager to secure and achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber Eats
09.2023 - Current
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Remained calm and poised in emergent situations.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

Order Fulfillment Associate/Customer Service Representative

Special Day Accessories
09.2023 - 02.2024
  • Delivered shipments to customers on time and as expected
  • Created high-quality customer experiences by ensuring delivery was complete and accurate
  • Maintained inventory accuracy by ensuring correct products were sold to correct customers via Etsy
  • Maintained warehouse floor safety and stocking practices by ensuring there was no wasted space
  • Contributed to smooth operations by assisting with accurate receipts, storage, and dispatch of goods
  • Assisting with returns and exchanges to restore customer confidence and prevent loss of business

Order Fulfillment Associate

Sidney Imports
01.2022 - 09.2023
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing
  • Proficiently managed daily customer orders by picking, fulfillment, and inventory
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages
  • Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating supportive team environment

Food Dispatcher/Food Prep

Manila Sunset
10.2019 - 03.2021
  • Responded/delivered items to customers by verifying orders
  • Kept customers informed by forwarding notice of item availability and current status/answering questions
  • Labeled/stock all ingredients on shelves to be organized and easily accessible
  • Prepared cooking ingredients by washing and chopping vegetables, chopping meat, and other meal prep
  • Followed all health and safety regulations for food preparation, handling, and storage
  • Maintained clean work environment, providing daily product maintenance and cleanliness to restaurant
  • Managed inventory levels, conducting regular stock checks to maintain adequate supplies for smooth business operations
  • Provided customers with information on products and services
  • Reduced food waste with proper portion control and meticulous attention to food preparation guidelines

Home Health Aide/Caregiver

Homewatch Caregivers of Yorba Linda
03.2016 - 08.2019
  • Presented care information clients and their families to ensure plans of care were understood of any changes
  • Prepared documents and reports to ensure that all necessary information was included in client records
  • Developed plan of care for client that included daily routine, diet, exercise, and medication monitoring
  • Performed activities of daily living by assisting with grooming, toileting, oral care, and personal hygiene
  • Prepared well-balanced meals and snacks, keeping client well-nourished and hydrated
  • Followed proper procedures in emergency situations and responded promptly in positively mannerism to resident requests for assistance
  • Monitored changes in clients' conditions to report concerns to supervisor

Education

No Degree - Graphic Design

Mt San Antonio College
Walnut, CA
05.2020

Some GE's -

Citrus College
Glendora, CA
2016

HS Diploma -

Walnut High School
Walnut, CA
2016

Skills

  • Typing speed 70-80WPM
  • Adobe Photoshop/Illustrator
  • Microsoft Word/Excel
  • Google Suite
  • Flexibility
  • Punctuality
  • Cleanliness
  • Situational Awareness
  • Document Management
  • File Organization
  • Verbal Communication
  • Proofreading abilities
  • Calendar Management
  • Data Entry
  • Spreadsheet Management
  • Positive Attitude
  • Dedicated Team Player
  • Resourceful
  • Customer Service
  • Time Management
  • Documentation And Reporting
  • Filing and data archiving
  • Mail handling

Certification

CPR/AED/First-Aid

Timeline

Uber Partner

Uber Eats
09.2023 - Current

Order Fulfillment Associate/Customer Service Representative

Special Day Accessories
09.2023 - 02.2024

Order Fulfillment Associate

Sidney Imports
01.2022 - 09.2023

Food Dispatcher/Food Prep

Manila Sunset
10.2019 - 03.2021

Home Health Aide/Caregiver

Homewatch Caregivers of Yorba Linda
03.2016 - 08.2019

No Degree - Graphic Design

Mt San Antonio College

Some GE's -

Citrus College

HS Diploma -

Walnut High School

Similar Profiles

CREATE PROFILE
DARLENE DE GUZMAN