Thuy Quynh (Darlene) Dao
Vancouver,Canada
Summary
A BCIT student pursuing the Global Trade and Transportation Management program, adept at inventory management and thriving in collaborative team settings. Currently serving as Vice President of Operations in a prominent school club. Fluent in English and Vietnamese languages. Holds diverse part-time roles within a renowned Canadian entertainment restaurant chain. Previously completed co-op experience with TELUS, currently engaged in a co-op role with CDS Ltd.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
The Rec Room
11.2023 - Current
- Catering to diverse needs, particularly families and children, while maintaining inventory, organizing private events, and demonstrating expertise in POS systems and F&B equipment
- Recognized as Player of November 2023, honed skills in logistics, operations, and customer service.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Concierge/ Host
The Rec Room
08.2023 - Current
- Promoted to Concierge/Host, efficiently managing guest requests, reservations, and front desk operations.
- Welcomed 900 guests per day, introduced the venue, explained the company's regulations, and answered questions smoothly.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Server Assistant
The Rec Room
05.2023 - Current
- Started as Server Assistant, maintaining stocked beverage and supply stations, and overseeing inventory management.
- . Managed approximately 30 reservations, and hundreds of walk-ins per shifts.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
Education
GED -
British Columbia Institute of Technology (BCIT)
Burnaby06.2024
Skills
- Transportation Systems and Logistics Processes by CITT - Canadian International Trade Tribunal
Applicable Skills And Knowledge
Proficient in Microsoft Word, Excel (VLOOKUP, XLOOKUP, WHAT-IF, 3-D REFERENCES, WHAT IF,…), PowerPoint, Access, and Visio., Fluent in English and Vietnamese., Enjoying teamwork and interacting with customers., Lightroom, Illustrator, Photoshop, Canva., CITT Certified in June 2023 (Canadian Institute of Traffic and Transportation.)
References
- Minh Tran, Back of House Supervisor, The Rec Room at Brentwood, Burnaby, (+1)604-600-1011
- Eva Luo, Calculus Instructor, Youth Initiative Vancouver, (+1)778-997-2203
- Scott Bennie, Faculty, Operations Management, Scott_Bennie@bcit.ca
Extracurricular Activities
Global Trade and Transportation Club (GTTM), Vice President of Operations, 05/2023, Current, Successfully organized GTTM 2024 annual showcase, ensuring its success with 100 attendees, including industry professionals, faculty members, GTTM students, and alumni, Led and managed team members within the Operations team, overseeing reception protocols, guest lists, event scheduling, and progress monitoring., Organized the GTTM 2024 annual showcase, including venue selection, design for all events, and food & beverage arrangements., Prepared for back-of-house industry events organized by the club, ensuring seamless execution and representation., Successfully recruited and coordinated volunteers from first-year members to contribute to club initiatives.
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Elementary
Certification
Transportation Systems and Logistics Processes by CITT - Canadian International Trade Tribunal
Timeline
Server
The Rec Room
11.2023 - Current
Concierge/ Host
The Rec Room
08.2023 - Current
Server Assistant
The Rec Room
05.2023 - Current
GED -
British Columbia Institute of Technology (BCIT)
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