DARLENE COPEMAN
Medicine Hat,AB
Summary
Excellent Management Skills. Especially skilled at providing exceptional customer service with impeccable follow-through and support lead. Excellent sales, marketing, and public relations skills. Experienced with administrative processes of small business bookkeeping and daily records. Efficient with computer systems and software.
Overview
13
13
years of professional experience
Work History
Administrative Manager (Business Owner)
NHance Wood Refinishing
2019.12 - 2022.03
- Oversaw business clerical processes, customer enquiries, needs and requirements.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
General Manager (Business Owner)
MOOYAH Burger, Fries & Shakes
2015.04 - 2020.12
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
General Manager (Business Owner)
CertaPro Painters
2012.01 - 2015.04
- Administered the day-to-day operations and clerical processes of residential and commercial painting and renovation business
- Assisted during and after with customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Marketing Coordinator
Age Care
2009.04 - 2012.12
- Managed leasing of residences, marketing and client relations.
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Planned and executed internal and external marketing events.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
- Developed and executed marketing plans for trade shows and other events to increase brand awareness.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Strengthened relationships with key stakeholders by coordinating cross-functional promotional events.
Education
General Studies -
Penticton High School
Penticton, BCMedical Terminology -
Medicine Hat College
Medicine Hat, AB05.1991
Skills
- Office Administration
- Organization and Multitasking
- Office Management
- Staff Management
- Relationship Building
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Organizational Leadership
- Event Coordination
- Team Collaboration
- Recordkeeping and Reporting
- Employee Development
- Scheduling
- Strategic Planning
- Schedule Management
- Documentation and control
- Quality Standards
- Hiring and Training
- Office Supervision
- Project Management
- Event Planning
- Time Management
- Attention to Detail
- Data Entry
- Analytical Thinking
- Goal Setting
- Planning and Prioritization
Accomplishments
- CertaPro Presidents Club Award in recognition of outstanding business achievement.
- Oversaw all aspects of transactions and maintained profit/loss responsibilities.
- Administered sixteen employees.
- Responsible for consulting and selling residential leases, business services and products.
Languages
English
Full Professional
Timeline
Administrative Manager (Business Owner)
NHance Wood Refinishing
2019.12 - 2022.03
General Manager (Business Owner)
MOOYAH Burger, Fries & Shakes
2015.04 - 2020.12
General Manager (Business Owner)
CertaPro Painters
2012.01 - 2015.04
Marketing Coordinator
Age Care
2009.04 - 2012.12
General Studies -
Penticton High School
Medical Terminology -
Medicine Hat College
Similar Profiles
Joe ChandlerJoe Chandler
Spray Technician at Nhance Wood RefinishingSpray Technician at Nhance Wood Refinishing
Christopher TaylorChristopher Taylor
Operations Manager at FurnitureMedic By Coastal Wood RefinishingOperations Manager at FurnitureMedic By Coastal Wood Refinishing
Dillon FoulkesDillon Foulkes
Painter's Assistant at Royal RefinishingPainter's Assistant at Royal Refinishing