DARLENE CASTILLO
Huntington Park
Summary
Reliable and detail-oriented office professional with over 10 years of experience in administrative support, customer service, and payroll processing. Known for strong communication skills, a collaborative mindset, and the ability to manage multiple responsibilities efficiently. Eager to contribute to organizational success with a strong work ethic and commitment to learning.
Overview
13
13
years of professional experience
Work History
Office Assistant
DYD Holdings
10.2020 - Current
- Process payroll for temporary employees and coordinate with accounting to ensure accurate payments.
- Answer and direct incoming calls, take messages, and place calls on behalf of the company.
- Sort and distribute daily mail; process outgoing billing and manage invoices.
- Use office equipment to manage emails, make copies, and maintain digital databases.
- Draft correspondence, memos, and forms as needed.
- Organize and maintain physical and digital filing systems.
- Complete assigned tasks and projects promptly under supervisor guidance.
Payroll Specialist
GotWorx Staffing, Inc
07.2022 - 05.2025
- Processed payroll for over 500 associates on a weekly basis with accuracy and timeliness.
- Maintained communication with clients to confirm hours, resolve payroll issues, and ensure compliance.
- Printed and distributed checks; handled payroll documentation and adjustments.
- Entered new hire applications and employee data into the system efficiently.
- Managed a high volume of incoming calls, addressing inquiries and providing support.
- Assisted dispatchers with staffing coordination and operational tasks.
Customer Service Representative
Fascination
09.2014 - 10.2018
- Assisted customers with returns, exchanges, and inquiries via phone and email.
- Resolved customer complaints promptly through investigation and communication.
- Managed both inbound and outbound calls to ensure customer satisfaction.
- Coordinated with shipping partners to respond to order and delivery inquiries.
- Maintained product displays and labeled inventory to support order fulfillment.
- Worked efficiently in a high-volume, fast-paced retail environment.
Sales Associate
Jacobies
01.2012 - 02.2013
- Built and maintained customer database to drive repeat business.
- Ensured high levels of customer satisfaction through effective service.
- Created invoices and managed order processing via fax and email.
- Coordinated shipments with logistics providers such as UPS and Magnified Ship.
Education
High School Diploma -
Huntington Park Senior High School
Huntington Park, CA06.2009
Skills
- Customer Service & Client Relations
- Inbound & Outbound Calls
- Office Administration
- Payroll Processing
- Data Entry & Evaluation
- Filing & Recordkeeping
- Email & Correspondence Handling
- Inventory & Shipping Coordination
Timeline
Payroll Specialist
GotWorx Staffing, Inc
07.2022 - 05.2025
Office Assistant
DYD Holdings
10.2020 - Current
Customer Service Representative
Fascination
09.2014 - 10.2018
Sales Associate
Jacobies
01.2012 - 02.2013
High School Diploma -
Huntington Park Senior High School
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