Darlene Bugeja

• Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
• Assisted customers with floral product design
• Inputted customer requests into database system (took orders over the phone)
• Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
• Maintained high standard of organization and cleanliness of store premises.
• Provided customers with courteous, knowledgeable and efficient service.
• Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
• Wrapped all arrangements to prepare them for the delivery service.

• Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
• Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
• Answered passengers' questions and provided solutions to issues arising during flights.
• Ensure safety and comfort of customers onboard aircraft.
• Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
• Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

.Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

.Verified and logged in deadlines in response to daily inquires.

.Provide support for CEO and sales team in managing operation work flow.

.Checked payroll for proper and correct pay rates to our employees.

.Provided an exceptional high level of service by processing transactions in an efficient, accurate and friendly manner.

.Assessed and responded to customers direct needs, while encouraging sales and offering assistance with referrals upon request.

.Fully understood and applied all branch operating policies and procedures.