Darlene Borja
Long Beach
Summary
Experienced in customer service and technical support, effectively assisted customers with navigating online platforms and resolving issues. Demonstrated ability to maintain accurate transaction records using a computerized point-of-sale system while ensuring a clean and organized checkout area. Knowledgeable in product features and benefits, contributing to enhanced customer satisfaction through informed assistance. Bilingual capabilities facilitate communication with diverse clientele, enhancing service delivery.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Apollo Couriers
Inglewood
07.2022 - Current
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided technical support for troubleshooting software applications used by customers.
- Maintained up-to-date knowledge of product features and benefits.
Cashier
Jack in the Box
Long Beach
02.2021 - 06.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
Driver
Kavac logistics
South Gate
11.2020 - 12.2021
- Delivered packages to customers in a timely and efficient manner.
- Loading and unloading commercial vehicle.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Adhered to company policies and procedures related to safety and security standards.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Caregiver
In Home Supportive Services
Long Beach
05.2015 - 10.2020
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Education
High School Diploma -
Parkridge Private School
Long Beach, CA12-2017
Skills
- Customer service
- Technical support
- Order processing
- Product knowledge
- Bilingual
- Microsoft Word
Languages
Spanish
Professional
Timeline
Customer Service Specialist
Apollo Couriers
07.2022 - Current
Cashier
Jack in the Box
02.2021 - 06.2022
Driver
Kavac logistics
11.2020 - 12.2021
Caregiver
In Home Supportive Services
05.2015 - 10.2020
High School Diploma -
Parkridge Private School