Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Darlene Bimwala

Toronto

Summary

Dedicated Personal Support Worker and Daycare Assistant with a proven track record at PSW, NHI-Nursing and Homemakers and Daycare Works. Excelled in provided compassionate Care to a diverse client base, including those with severe disabilities, and demonstrated leadership by training staff.

Combines strong organizational skills with the ability to work independently, ensuring high-quality support and motivation towards client independence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Home-Based Caregiver

Self-Employed
04.2025 - 06.2025
  • Assisted client with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

PSW, Nursing Home (Placement)

Isabel And Arthur Meighen Manor
01.2024 - 03.2024
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Bilingual Customer Service Representative

CIBC Business Contact Centre
01.2023 - 03.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Gained customer trust by providing knowledgeable and accurate information in both English and French.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.

Account Specialist

JP Morgan Chase
05.2022 - 08.2023
  • Developed training programs for new hires on account management best practices, raising team's overall competency.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
  • Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
  • Fluent in English and French

Daycare Worker

Daycare Assistant
07.2019 - 10.2019
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.

Education

PSW Certificate - Personal Support Worker

North American College
03-2024

Skills

  • Experienced support worker who has care for clients with diverse needs
  • Skilled at motivating to regain their independence
  • Dedicated to creating a caring, compassionate environment
  • Discreet, and hard working, and loyal
  • Leadership: Strong ability to motivate others
  • Organizational Skills: Ability to complete work while meeting multiple demands
  • Self-reliant: Confident working under minimal supervision

Languages

English
Native or Bilingual
French
Native or Bilingual

Certification

First Aid & CPR/AED

PSW Certification

Mask

Covid Vaccine

Official Transcript

Timeline

Home-Based Caregiver

Self-Employed
04.2025 - 06.2025

PSW, Nursing Home (Placement)

Isabel And Arthur Meighen Manor
01.2024 - 03.2024

Bilingual Customer Service Representative

CIBC Business Contact Centre
01.2023 - 03.2024

Account Specialist

JP Morgan Chase
05.2022 - 08.2023

Daycare Worker

Daycare Assistant
07.2019 - 10.2019

PSW Certificate - Personal Support Worker

North American College

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Darlene Bimwala