Darlene Bimwala
Toronto
Summary
Dedicated Personal Support Worker and Daycare Assistant with a proven track record at PSW, NHI-Nursing and Homemakers and Daycare Works. Excelled in provided compassionate Care to a diverse client base, including those with severe disabilities, and demonstrated leadership by training staff.
Combines strong organizational skills with the ability to work independently, ensuring high-quality support and motivation towards client independence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home-Based Caregiver
Self-Employed
Toronto, ON
04.2025 - 06.2025
- Assisted client with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
PSW, Nursing Home (Placement)
Isabel And Arthur Meighen Manor
155 Millwood Rd, Toronto, ON M4S 1J6
01.2024 - 03.2024
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Bilingual Customer Service Representative
CIBC Business Contact Centre
Toronto, ON
01.2023 - 03.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and French.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Account Specialist
JP Morgan Chase
Toronto, ON
05.2022 - 08.2023
- Developed training programs for new hires on account management best practices, raising team's overall competency.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Managed extensive portfolios to identify growth opportunities, ensuring client satisfaction and loyalty.
- Fluent in English and French
Daycare Worker
Daycare Assistant
Toronto, ON
07.2019 - 10.2019
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Education
PSW Certificate - Personal Support Worker
North American College
03-2024
Skills
- Experienced support worker who has care for clients with diverse needs
- Skilled at motivating to regain their independence
- Dedicated to creating a caring, compassionate environment
- Discreet, and hard working, and loyal
- Leadership: Strong ability to motivate others
- Organizational Skills: Ability to complete work while meeting multiple demands
- Self-reliant: Confident working under minimal supervision
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
First Aid & CPR/AED
PSW Certification
Mask
Covid Vaccine
Official Transcript
Timeline
Home-Based Caregiver
Self-Employed
04.2025 - 06.2025
PSW, Nursing Home (Placement)
Isabel And Arthur Meighen Manor
01.2024 - 03.2024
Bilingual Customer Service Representative
CIBC Business Contact Centre
01.2023 - 03.2024
Account Specialist
JP Morgan Chase
05.2022 - 08.2023
Daycare Worker
Daycare Assistant
07.2019 - 10.2019
PSW Certificate - Personal Support Worker
North American College