Darlene Angeles
Chula Vista
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
9
9
years of professional experience
Work History
Server
Dennys Restaurant
Chula Vista
05.2017 - 03.2026
- Delivered exceptional customer service in high-pressure dining environment, enhancing guest experience.
- Provided exceptional service to high volume of daily customers.
- Engaged with customers, addressed inquiries, and recommended specials to boost sales.
- Delivered meals and beverages promptly to guests' tables.
- Delivered food orders promptly and courteously.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Recommended desserts, appetizers, and specialty drinks, contributing to increased menu item sales.
- Prepared drinks according to standard recipes.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on restaurant procedures.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Deployed services
Porter
San Diego
02.2022 - 05.2024
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Proposed innovative ideas and solutions that improved team outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
Some College (No Degree) - Nursing
Grossmont College
El Cajon, CASkills
- Food and beverage knowledge
- POS system operation
- Order accuracy
- Upselling techniques
- Maintaining cleanliness and food safety standards
- Excellent customer service and guest relations
- Cash handling and payment interpersonal skills
- Multitasking skills
- Team work and team collaboration
- Fast paced work environment
- Time management and organized
- Problem solving and conflict resolution
- Active listening and adaptability
- Dependable, Punctual, and Professional
- Professional attitude
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Deployed services
Porter
02.2022 - 05.2024
Server
Dennys Restaurant
05.2017 - 03.2026
Some College (No Degree) - Nursing
Grossmont College