Darlene Aikens
Edmonton,AB
Summary
To expand my professional horizons by seeking new challenges in the area of Office Administration/Support Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
AHS - HR Shared Services
06.2011 - Current
- Responsible for creation and on-going maintenance of AHS employee efiles and associated file documents
- Duties include, but not limited to: Scanning and distributing employee documents that are received in hard copy
- Managing generic email inboxes to which employee documents are sent for processing by HR Shared Services transactional teams
- Printing employee HR, benefit and payroll documents, sorting for distribution and then filing on the appropriate employee file for HR Shared Services transactional teams
- Manage file retrieval requests
- Performing searches for employee documents as requested
- Ensuring appropriate and accurate control, security, and maintenance of operation of confidential electron and paper based HR document management in accordance with legislative and HR requirements
- Maintaining a strict level of confidentiality in all employee and HR matters.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Skills
- E-people/E-records
- Knowledge in Microsoft Office, Outlook, Word, Excel, PowerPoint, Visio
- Filing/Editing
- Typing 50wpm
References
available upon request
Employmentskills
- Ability to prioritize work and consistently meet specified timelines
- High level of tact and discretion and ability to recognize and maintain confidential information
- Ability to follow instructions well and make decisions with no supervision
- Deal effectively with people and provide quality customer service in diverse environments
- Good organization skills and ability to manage various issues simultaneously
- Self starter, capable of working both independently and as a team player
- Able to work under pressure, within short timelines and without compromise to quality
- Critical thinking skills
- Time keeping for 20 TCD Groups. Both in scope and NUEE
- Run, Review and distribute bi-weekly time keeping reports
Timeline
Administrative Assistant
AHS - HR Shared Services
06.2011 - Current
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