Darlena Estrada
Santa Maria
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Server
Munchies
Arroyo Grande
05.2025 - 12.2025
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Supported team during peak hours by prioritizing tasks effectively.
- Managed cash registers, processed payments, and balanced receipts at end of shift.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Manager
McDonald's
Layton
11.2024 - 04.2025
- Supervised daily operations and maintained quality standards in fast-paced environment.
- Trained and mentored team members on customer service and operational procedures.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed inventory levels and ordered supplies to meet restaurant demands.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Analyzed business performance data and forecasted business results for upper management.
- Performed data entry tasks, including updating customer information in databases.
Crew Member
McDonald's
Santa Maria
12.2021 - 04.2025
- Trained new crew members on procedures and customer service standards.
- Managed inventory levels and restocked supplies as needed during shifts.
- Created monthly budgets that included payroll expenses, inventory costs, and other operational costs associated with running the store.
- Established daily, weekly, monthly goals for crew members based on past performance metrics.
- Maintained an organized work environment by delegating tasks to appropriate team members.
- Analyzed sales data to determine store trends and identify areas of improvement.
- Provided training and direction to new employees, teaching them job duties and responsibilities.
- Ordered supplies necessary for operation of the store such as food items, beverages, cleaning products.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided excellent customer service during high-volume meal periods.
- Maintained cleanliness and organization of workstations and dining areas.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Resolved customer complaints in a professional manner.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Upheld high standards of productivity and quality in operations.
Education
Righetti High School
Santa Maria, CASkills
- Customer service
- Order management
- Cash handling
- POS operations
- Inventory management
- Staff training
- Time management
- Performance analysis
- Effective communication
- Leadership development
- Exceptional customer service
- Suggestive selling
- Sales expertise
- Server training
- Strong work ethic
- Team collaboration
- Cleanliness standards
- Problem solving
- Operational reporting
Timeline
Server
Munchies
05.2025 - 12.2025
Manager
McDonald's
11.2024 - 04.2025
Crew Member
McDonald's
12.2021 - 04.2025
Righetti High School