Darla Provencal

• Professional with 10 years plus of experience excelling atprioritizing, completing multiple tasks simultaneously, and achieving project goals
• Flexible and focusedteam player
• Broad experience Includes office manager, accounting, accounts receivable Involving andaccounts payable, data entry/database management, Revenue Canada payroll remittance, GST, PST,
• Workers Compensation, vendor negotiations and contract management
• Recognized for exemplarycustomer service and team collaboration
• Recordkeeping and bookkeeping
• Simply Accounting / Sage 50
• QuickBooks

Prior to the jobs listed I have also worked as a Parts person, Waitress, Bartender, Gas Attendant in my younger years

Meet and greet customers.

Managing phones.

Take reservations from customers for dates of train tours.

Data Entry, Filing, creating gift certificates for customers.

Handled sensitive information with discretion while maintaining strict confidentiality standards.

Kept reception area clean and neat to give visitors positive first impression.

Handled cash transactions and maintained sales and payments records accurately.

Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

• Meet and Greet Clients when entering business.
• Book appointments, take information for work that needed to be done to vehicles and make up work orders.
• Direct clients to appropriated personal to address concerns, any questions about work that was done on vehicle.
• Managed daily operations , timecards, phones, clients, inventory tracking, data entries, , AP/AR supporting continuous delivery of excellent service and care.
• Answered all account-related questions.
• Made sure everything ran smooth through out the day.

• Directed clients to appropriated personal to address sales, concerns, resolve complaints or answer any questions about signage
• Answered all account-related questions
• Oversaw office Inventory by restocking supplies and submitting purchase orders
• Monitored financial bookkeeping for accuracy and compliance, resolving Identified discrepancies
• Manage daily operations within the office by supporting continuous delivery of excellent service and care
• Coordinated office activities and operations to secure efficiency and compliance with company policies
• Communicated with vendors to place orders and receive orders, request and delivery Instructions on behalf of office management.
• Prepared packages for shipment by generating Invoices and setting up courier deliveries
• Sorted and distributed business correspondence to correct departments or staff members,reducing dropped communications and enabling faster response to key requests
• Received incoming packages and mall, dispersed parcels and shipped outgoing Items.

• Maximized team performance and bottom-line profitability by training new recruits on money handling, company policies and procedures
• Monitored and analyzed payouts, hand- delivered cash prizes and submitted reports
• Supplied customers with game equipment, Instructions on game procedures and distributed prizes to customers winning the game
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Kept team on track by assigning and supervising their activities and giving constructive feedback
• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Discussed products, services, and accessories with clients
• Offered exceptional care and service to every client for maximum satisfaction and long-lasting quality tint
• Prepare work orders, set up and updated accounts and closed out service orders
• Received and submitted payments for work
• Juggled multiple projects and tasks to ensure high quality and timely delivery
• Prioritized and organized tasks to efficiently accomplished service goals.