Darla Mick
Aptos
Summary
Dynamic Senior Vice President with a proven track record at Comerica Bank, excelling in strategic leadership and client engagement. Enhanced customer satisfaction and revenue growth through innovative solutions and strong relationship building. Recognized for delivering exceptional service and fostering a culture of accountability, driving significant business expansion.
Overview
28
28
years of professional experience
Work History
Senior Vice President/National Sales Team Manager
Comerica Bank
Santa Cruz, CA
08.2017 - 12.2022
- Directed strategic initiatives to enhance customer experience and drive revenue growth across multiple banking divisions.
- Cultivated relationships with key stakeholders to strengthen partnerships and expand business opportunities within target markets.
- Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
- Established and maintained strong relationships with customers, vendors and strategic partners.
First Vice President, National Sales Manager
Comerica Bank
Santa Cruz, CA
09.1994 - 08.2017
- Directed strategic initiatives to enhance customer satisfaction and operational efficiency.
- Led cross-functional teams in developing innovative banking solutions tailored to client needs.
- Built strong relationships with clients, resulting in increased retention rates and referrals for new business.
- Increased client satisfaction by delivering tailored financial solutions and personalized wealth management services.
- Delivered exceptional customer service through timely communication, attentive listening, and genuine empathy for each client''s unique situation.
Education
Associate of Arts - Liberal Arts And Sciences
East Los Angeles College
Monterey Park, CA06-1993
Skills
- Strategic leadership of a sales and service team serving over 10K clients in a fast paced environment
- Client engagement to ensure client satisfaction on product and service delivery
- Customer support for all services and issues encountered by customers and sales team
- Revenue generation through mentoring and training of sales and service teams, tracking and reporting of sales results and ongoing client interactions
- Client relationship building by continued engagement post customer service issue resolution and annual client reviews
Accomplishments
- Lead a team of 6 to excellent client sales and services experiences for over 10K bank customers and 438 adjacent business partners in Small Business and Micro Business units.
- Mentored team to deliver on sales and service goals
- Resolved product issues through timely and effective problem resolution.
- Lead by example to deliver excellent sales and service to clients and prospective clients.
Timeline
Senior Vice President/National Sales Team Manager
Comerica Bank
08.2017 - 12.2022
First Vice President, National Sales Manager
Comerica Bank
09.1994 - 08.2017
Associate of Arts - Liberal Arts And Sciences
East Los Angeles College
Comerica's National Volunteer of the Year 2008
This award was a nomination by peers in the organization. I was able to award $15,000 in donations to the three organizations I volunteered with in Santa Cruz County, Santa Cruz SPCA, Strategic Health Communications and The Boys and Girls Club.