Darla Lister

Assists with open enrollment supporting account executives by scanning Medicare Enrollments during Open Enrollment For Medicare into microsoft outlook. Processing Medicare enrollments via data entry, Uploading utilizing Sales Force to upload Medicare Enrollments into The Patient's Accounts via Data Entry. Made a lot of outbound calls to patient's updating their addresses to resend Medicare Enrollment Packages. Participates in special projects and completes other duties as assigned. Knowledge of Epic, Sales Force, Citrix and Health Edge.

Answer customer calls in a busy call-center environment, schedule customer service appointments, and enter data into a computer system. Responding in a timely fashion to customer queries, to take care of the customers' by taking incoming, calls and making outbound calls regarding appointment scheduling for maintenance agreements, as well as plumbing inspections, AC and Furnace inspections

Answered Incoming calls in a prompt and courteous manner, accounts receivable, data entry,receptionist, faxing, filing, photocopying, managing incoming and outgoing mail and creating letters,memos and with other office support positions, managers, service representatives/route drivers and customers

• Answered Incoming calls in a prompt and courteous manner, assisting patients needing information. Manage each call in a pleasant, professional, and helpful manner. Direct callers to the appropriate area in a timely manner. Provide information requested and ensure caller has all the information necessary. Assist patients with scheduling appointments for Covid-19 rescheduling or canceling appointments, and completion of pre-registration items as necessary following patient appointment scheduling guidelines.

• Respond to and resolve fitness related inquiries received via the Fitness Contract Services queue. Answers at least 75% of incoming calls in less than 30 seconds from Fitness Contract Services queue. The ability to assume/take over escalated fitness related calls, properly documenting, achieving appropriate resolution, and maintaining follow-up. Assists fitness center staff with questions regarding participation requirements, contractual issues, and high-level administrative problems. Forwards complex requests that require research to Lead, Fitness Contract Services Rep or Manager, appropriate staff member or department to achieve appropriate resolution. Captures fitness related complaints and resolves or forwards to Lead Fitness Contract Services Rep or Manager for resolution. Captures fitness related change information, documents and forwards as required to record changes in appropriate databases. Handles necessary administrative duties to properly support, document and resolve fitness related inquires. Maintains confidentiality of fitness center files, participation data, records/documents and all discussions relative to recruiting and contracting processes. Attends department and all-staff meetings to increase knowledge and foster teamwork.

• Answer customer calls in a busy call-center environment promptly to avoid on-hold wait times. Provide information about products and services. Resolve technical issues and customer complaints in a friendly tone. Answer questions and concerns about products and services. Process orders and transactions. Collect customer feedback. Track customer service metrics. Maintain customer service records and update customer profiles. Adheres to customer service policies and procedures. Communicate professionally: Communicate with customers in a friendly and professional manner.

• Handling inbound customer service calls Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues. Performs other duties assigned.

• Greet customers. Helped customers complete purchases, locate items, and join reward programs. Answered questions about store policies and addressed customer concerns Process customers' transactions accurately, and efficiently. Restocked and organized merchandise in front lanes Maintain Company 3-in-a-line standard, and call for additional cashiers as needed. Bagged customer's purchases carefully, and thanked customers for shopping at Kohl's.

• Clean rooms as assigned ensuring the ship's established standards of cleanliness. Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and ship requirements. Transport cleaning supplies to assigned rooms and position securely. Empty trash containers and all dirty rags. Remove soil, dirt, soap build-up and hair from bathroom mirrors, sink, toilet, shower and floors. Chip paint using power tools, and buffed the areas.

• Prepared areas, tools and materials for welders; assisted with grinding and surface preparation. Used fire extinguishers and hand tools to ensure the safety of welders Chipped and scaled paint using hand and power tools to avoid damage to areas also buffed. Stored materials at the end of every shift; observes OSHA regulations at all times.