Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DARLA LAIRD

West Hants,NS

Summary

Focused retail store management professional. Versed in all aspects of running retail store including, opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Store Manager

HALIFAX BUY AND SELL
08.2016 - 09.2020
  • Management
  • Vendor sourcing and negotiations
  • Customer service representative
  • Key holder
  • General sales associate
  • Front desk reception.
  • Built good and loyal client based relationships
  • Appraised jewelry, such as diamonds and gold
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Used cash register system to ring up customer purchases, process payments and issue receipts
  • Developed buying and selling ratios to succeed monthly goals
  • Working with large quantities of money
  • Fixing and refurbishing electronics
  • Updated store pricing, signage and merchandising based on current promotions
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Maintained stock shelf organization
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
  • Addressed customer inquiries and resolved complaints
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into UPS drop off system.

Sales Associate/Cashier (Seasonal)

VICTORIA SECRET
10.2015 - 01.2016
  • Cashier
  • Customer service representative
  • General sales associate
  • General cleanup
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained knowledge of current promotions, exchange guidelines, payment policies
  • Helped customers sign up for loyalty programs
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Evening Supervisor/General Cleaner

GDI INTEGRATED FACILITY SERVICES
06.2015 - 10.2015
  • Key holder
  • General cleaner and organizer
  • Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs
  • Monitored supply levels and requested new items to maintain ability to complete daily cleaning tasks
  • Cleaned, restocked and maintained facility bathrooms for optimal sanitation and ease of use
  • Emptied all trash cans and replaced liners, disposing of all refuse in proper receptacles for garbage and recycling collections
  • Swept and mopped floors with proper signage to prevent customer injury.

Education

HIGH SCHOOL DIPLOMA -

Halifax West High School
Halifax
06.2016

Skills

  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Employee training
  • Accurate cash handling
  • Reliable
  • Operational budgeting and finance
  • MS Office proficient
  • Customer service
  • Team-oriented
  • Project management
  • Basic understanding of computers
  • Vendor sourcing and negotiations
  • Customer relations
  • Inventory control
  • Personable
  • Excellent organizational skills
  • Talented multi-tasker
  • Flexible thinker

Certification

  • WHIMIS 2015
  • First Aid (renewed in 2015)

References

  • Mike Blotnicky, CEO of Halifax Buy & Sell, (902)-580-7896
  • Rob Blotnicky, Other store manager at time of employment at Halifax Buy & Sell, (902)-580-7896
  • Jeff Evans, Regional Manager GDI (at time of employment), (902)-329-1404
  • Patty Sampson, Manager at Victoria Secret, (902)-453-4008

Timeline

Store Manager

HALIFAX BUY AND SELL
08.2016 - 09.2020

Sales Associate/Cashier (Seasonal)

VICTORIA SECRET
10.2015 - 01.2016

Evening Supervisor/General Cleaner

GDI INTEGRATED FACILITY SERVICES
06.2015 - 10.2015

HIGH SCHOOL DIPLOMA -

Halifax West High School
DARLA LAIRD