Summary
Overview
Work History
Education
Skills
City
State
Timeline
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Darius Thomas

Riverside

Summary

FIELD SERVICE ENGINEER 25+ YEARS OF TECHNICAL EXPERIENCE

Seasoned Field Service Engineer with 17+ years of experience providing practical solutions to challenging technical issues. 8 years of Technical Support experience with a proven track record of delivering solutions to customer technical issues. Seeks the opportunity for a hands-on engineering & service role within the medical field at a growing organization.

Overview

25
25
years of professional experience

Work History

Senior Field Service Engineer

Noritsu America Corporation
09.2007 - Current
  • Manages the installation, repair, and maintenance digital photo & medical imaging equipment
  • Travels to onsite global and domestic client offices to analyze technical issues & provide repairs in accordance with service level agreements (SLAs)
  • Repairs damaged medical imaging & photo equipment per service specifications
  • Services California, Las Vegas, NV, Phoenix, AZ.
  • Completes technical writing including authoring service manuals and gathering data to document glitches and send findings to the OEM manufacture
  • Analyzes schematic diagrams and data flow charts to locate technical issues
  • Works with customers to verify that service requests have been completed
  • Ensures administrative and technical deadlines are met
  • Delivers operator and technical training.
  • Designs local area networks (LANs) using routers and switches.

Technical Service Representative- Hotline

Noritsu America Corporation
08.1999 - 09.2007
  • Provided phone support to contract and non contract customers.
  • Provided technical support for Field Service Engineers.
  • Troubleshooting of technical issues and provided solutions.
  • Renewal of Service Contracts
  • Performed training classes and support for other Technical Support Staff.
  • Assisted in dispatching and scheduling of Field Staff.




Education

High School Diploma -

Norte Vista High School
Riverside, CA
06.1983

Skills

  • Microsoft Office (Project, Outlook, Word, Excel & PowerPoint)
  • MacOS
  • Networking

City

Riverside

State

CA

Timeline

Senior Field Service Engineer

Noritsu America Corporation
09.2007 - Current

Technical Service Representative- Hotline

Noritsu America Corporation
08.1999 - 09.2007

High School Diploma -

Norte Vista High School

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Darius Thomas