Darius Duran
Daly City
Summary
Skilled Dining Server with extensive experience in luxury hotel environments, specializing in food and beverage service. Proven ability to enhance guest satisfaction through effective communication and teamwork. Committed to maintaining high standards of cleanliness and operational efficiency while managing high-volume dining operations. Expertise in training staff and ensuring compliance with health standards, contributing to a welcoming and exceptional dining experience.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
In Dining Server
Rosewood Luxury Hotel & Resorts Group
Menlo Park
07.2021 - Current
- Maintained professional demeanor to encourage patron inquiries and facilitate order placements.
- Provided exceptional service to high volume of daily customers.
- Created memorable dining experiences for guests in luxury hotel setting through attentive service.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Addressed guest complaints promptly to improve overall dining satisfaction.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
Stewarding Supervisor
Ritz-Carlton
San Francisco
03.2002 - 10.2020
- Supervised daily operations of stewarding department at luxury hotel.
- Trained and mentored staff on cleaning and sanitation procedures.
- Managed inventory of kitchen supplies and equipment for efficiency.
- Ensured compliance with health and safety regulations in all areas.
- Coordinated schedules for stewards to maintain optimal coverage.
- Developed and implemented training programs for new employees.
- Conducted regular inspections, ensuring cleanliness standards were consistently upheld throughout facility.
- Collaborated with culinary team to streamline dishwashing processes effectively.
- Assisted with menu planning by suggesting appropriate dish sizes for portion control purposes.
- Analyzed monthly financial statements for accuracy and proposed necessary adjustments.
- Investigated customer complaints related to cleanliness or sanitation issues in the kitchen or dining areas.
- Developed strategies that minimized breakage losses from china and glassware during meal services.
- Worked closely with chefs to ensure that dishes are prepared correctly before being served to guests.
- Responded quickly in emergency situations involving spills or other potential hazards in order to minimize risks associated with them.
- Organized special events such as banquets or buffets by coordinating staff needs with vendors and other departments.
- Implemented standard operating procedures for all stewarding functions within the establishment.
- Enforced strict compliance with hygiene regulations among all personnel working in the kitchen area.
- Scheduled shifts for staff members based on weekly business demands.
- Assisted management team in developing creative ideas for special promotions designed around specific occasions such as holidays or sporting events.
- Conducted regular inventory checks to ensure adequate supplies of cleaning products and equipment are maintained.
- Maintained records of daily activities including labor costs, cleaning supplies used and any maintenance repairs needed.
- Coordinated with purchasing department to ensure optimal delivery times for incoming orders.
- Analyzed operational reports to identify areas needing improvement in terms of efficiency or cost savings.
- Performed frequent inspections on kitchen equipment such as ovens, stoves, grills, assessing their condition and making necessary repairs when required.
- Managed budgeting processes related to stewarding operations ensuring cost-effectiveness throughout the process.
- Supervised and coordinated the activities of stewards in all food and beverage outlets, ensuring quality service standards were met.
- Monitored daily operations to ensure that all work is completed in a timely manner according to established standards.
- Provided training for new stewarding employees on proper sanitation procedures, use of chemicals and safe operation of machinery.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored temperatures of prepared food and cold-storage areas.
- Coached staff on performance enhancement strategies, fostering improved customer relations.
Stewarding Trainer
Ritz-Carlton
San Francisco
03.2000 - 09.2008
- Developed training programs that elevated service excellence standards among staff.
- Collaborated with management to align training initiatives with business goals.
- Mentored new trainers, ensuring consistent delivery of training content across all sessions.
- Conducted needs analysis to identify skill gaps and training opportunities within teams.
- Implemented innovative training techniques that boosted staff engagement and retention rates.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Designed and developed training materials for new employees in the organization.
Steward
Ritz-Carlton
San Francisco
10.1999 - 03.2002
- Ensured cleanliness and organization in kitchen and dining areas to enhance operational efficiency.
- Delivered exceptional customer service during high-volume shifts to promote positive guest experiences.
- Collaborated with team members to ensure seamless kitchen operations and timely service delivery.
- Maintained a clean, safe, and organized work environment.
- Disinfected kitchen surfaces, equipment, and tools using cleaner to sanitize.
- Assisted cooks with preparing ingredients for meals or snacks.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Organized storage spaces in order to maximize efficiency while minimizing waste.
- Monitored stock levels and ensured timely replenishment of supplies to maintain operational efficiency.
- Operated dishwashing machinery efficiently and safely.
- Assisted culinary team with food preparation tasks.
- Ensured proper sanitation practices were followed at all times.
- Monitored supply levels and reported shortages to management promptly.
- Supported event setups by arranging dining spaces according to specifications.
- Operated dishwashers to wash dishes, glasses, silverware, pots and pans.
- Swept and mopped floors of the kitchen area on a regular basis.
- Cleaned equipment used in kitchen operations such as ovens, grills, fryers.
- Reported any necessary repairs or replacements needed for kitchen equipment.
- Ensured adherence to all sanitation policies and procedures for the kitchen area.
- Removed trash from kitchen areas according to established procedures.
- Followed all company guidelines related to food safety standards during meal preparation.
- Disposed of waste materials in designated containers per health regulations.
- Replenished stations throughout restaurant and restocked cupboards, serving areas, and salad bars to meet employee and customer demands.
- Provided support during inventory counts, ensuring accurate tracking of kitchen assets.
- Maintained cleanliness of dining areas, including floors, tables, and chairs to enhance guest experience.
- Contributed to team efforts by accomplishing related tasks as needed to support kitchen operations.
- Assisted in the setup and teardown of event spaces, ensuring timely readiness for functions.
- Assisted kitchen staff by providing essential utensils and cookware to streamline meal preparation.
- Engaged in periodic deep cleaning projects to uphold high standards of cleanliness and hygiene.
- Facilitated efficient waste disposal and recycling processes, adhering to environmental standards.
- Handled cleaning tasks with attention to detail, including polishing silverware and glassware.
- Participated in staff meetings to discuss improvements in cleaning and maintenance procedures.
- Monitored and maintained sanitation and organization of storage areas, including refrigerators and freezers.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Participated in ongoing training to enhance job skills and knowledge.
Education
High School Diploma -
Munoz National High School
Munoz Nueva Ecija, Philipines 04.1991
Skills
- Food safety
- Food safety practices
- Food safety oversight
- Food and beverage service
- Beverage preparation
- Order preparation
- Order accuracy
- Order verification
- Ordering procedures
- Timely food delivery
- Food running
- Tray collection
- Table setting arrangement
- Table setup
- Place settings
- Dining room organization
- Guest seating
- Table clearing
- Table bussing
- Cleanliness and hygiene
- Cleanliness maintenance
- Attention to detail
- Detail orientation
- Allergy awareness
- Food allergies awareness
- Customer service
- Guest service
- Professional phone etiquette
- Interactive communication skills
- Effective communication
- Active listening
- Team collaboration
- Teamwork
- Staff training
- Flexibility in scheduling
- Reliability and punctuality
- Efficient time management
- Time management
- Strong multitasking
- Multitasking
- Stress tolerance
- Problem solving
- Proactive thinking
- Adaptive learning
- Performance improvement
- Cross-functional cooperation
- High energy
- Professional demeanor
- Professional appearance
- Memory retention
- Special requests and substitutions
- Menu inquiries
- Menu knowledge
- Shift scheduling
- Process payments
- Special requests and substitutions
- Adaptability
- Teamwork
- Food allergies awareness
- Process payments
- Menu inquiries
- Menu knowledge
- Order accuracy
Certification
Stewarding Departmental Trainer - Ritz-Carlton Hotel, San Francisco Ca
Accomplishments
5 Star Employee 1st. Quarter of 2004
Timeline
In Dining Server
Rosewood Luxury Hotel & Resorts Group
07.2021 - Current
Stewarding Supervisor
Ritz-Carlton
03.2002 - 10.2020
Stewarding Trainer
Ritz-Carlton
03.2000 - 09.2008
Steward
Ritz-Carlton
10.1999 - 03.2002
High School Diploma -
Munoz National High School